Contributor
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1 Message
sending back equipment
we recently moved and had our equipment reinstalled at our new home. the service tech gave us some ol equipment and a box and said we needed to send it back to ATT/uverse. He did ot provide who we should use to send it back or a label to do so. How do i send this equipment back?
Kenny H.
Accepted Solution
Official Solution
JefferMC
ACE - Expert
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36.9K Messages
9 years ago
Equipment is returned by taking it, and your U-verse Account number to the nearest UPS Store.
See https://forums.att.com/t5/Residential-Wi-Fi-Gateway/How-to-Return-U-verse-Equipment/m-p/4287959#M20659 for some additional information.
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EverOneWolf
Contributor
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1 Message
9 years ago
RE: Returning U Verse equip package, TV & Internet.
I am in the hospital, cannot get to a UPS store. My recovery and rehab time will be very lengthy. The equipment was initially installed in my apt. by a tech, I was originally solicited at my door of the apt. by two people, I'm no longer at my apt. nor will I ever be again, why can't a Tech go to my apt. to pick up every piece of equipment listed to return?
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JefferMC
ACE - Expert
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36.9K Messages
9 years ago
Perhaps because your apartment is locked? Contact ATTU-verseCare via Private Message and see if there's some arrangement that can be made for your special circumstance.
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