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54 Messages
SERIES NOT RECORDING - UVERSE PLEASE OWN UP
If you review this forum you will see that a number of us have been experiencing the same issue/problem all starting around July 1 - series recordings that we have had set up suddenly stop recording, don't show up as scheduled to record and when attempt is made to reschedule the series (cancel existing instruction and then set up again - any day, any time, first run only - the system sets it up for maybe two episodes and then doesn't continue.
I've seen (and done) all the reboot suggestions but since this seems to be a widespread issue it is unlikely that on their own our individual dvr's or gateways decided to pick up this quirk. While the suggestions to resolve may be the same this is almost certainly a result of some system change/issue on AT&T's end that affected some of the U-verse customers. Could you please just acknowledge what happened that might create this issue and what steps you - AT&T - are doing to resolve it? We can unplug and reboot til the cows come home but if you don't recognize that you seemingly caused an issue what confidence can we have in the solution?
Please let us know.
bigboss721
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31 Messages
7 years ago
I can tell you what happens after the show is available in the guide. NOTHING. The show won’t be scheduled to record. It’s the same pattern that has been happening since the end of June. The only way it records is if I go and record it manually or change the settings in the series. Then 2 weeks later the cycle repeats itself.
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DavidCS
Community Support
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254 Messages
7 years ago
I am assuming that you guys are right in what will happen, but we never want to overlook the simplest things, as it can help identify the issue and resolve the problem. From what I am hearing from everyone so far is that the series recordings is reflecting what is showing in the guide and is showing scheduled to record, so everything is working as it should be. We are assuming that it will not work, which will probably be the case, but we need to see what happens. If someone is seeing that it is not going to record, but the guide shows that it is available, please let me know.
For now, we are trying to find if more people are effected. From our end, we do not experience the same problem, but we are probably under the same boat as everyone right now, since we started looking into this recently and our scheduled content reflects what should be recorded. We are definitely looking at this internally, but we also want to work with everyone here to get the most information possible to get this issue fixed.
David, AT&T Community Specialist
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Krypt17
Teacher
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13 Messages
7 years ago
David, that’s exactly what we are saying.
The guide says that the series/episodes are available (and new) but it doesn’t record! It will only series-record two (weeks) of episodes and then completely stop.
The guide will show more episodes in the following weeks but they aren’t scheduled.
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imljb1
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54 Messages
7 years ago
David - Krypt17 beat me to it .... we are totally saying that with the guide up, showing episodes that should be scheduled as part of a series these episodes are not being scheduled. They are being totally ignored. Please go back to the beginning of this thread and read the initial problem as stated by all:
We set up series to be recorded; any day, any time, first run. The initial episodes are scheduled accordingly and in many cases have probably been scheduled properly for months. Then sometime around the end of June/beginning of July the series record function stopped working correctly. It stopped scheduling the episodes in the series and they did not record even though they were reflected in the guide. If we happened to notice, we could go in and schedule manually. Then many of us did the delete series set up to record, unplug/reboot/new equipment saga ... all to no avail. If we set up the series to record anew, it will set up 2 episodes and then stop recording them - whether the episodes show up in the guide or not.
Right everyone?
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bigboss721
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31 Messages
7 years ago
I now have guide data through August 7th. The DVR has recordings scheduled through only August 3rd. I have curious George set up on to record the series. It is available in the guide on channel 1025 August 6th and 7th. Neither of them are scheduled to record but both should be.
If I was to go to curious George and change the setting to record any day,once per day or delete the series and add the series it would schedule both of those but once the DVR records what’s on the current guide data it WILL NOT record any future episodes.
Some change that Att did in June has caused this problem. No problems before then.
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rich96db
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29 Messages
7 years ago
David - please go back and take a look at my post #61 with screenshots. It shows that after the Guide finally loaded for August 5, it is no longer picking up the series that should be recorded on August 5. I just used a screenshot from the app because it was easier. If I go home and take a picture from my DVR and post it here, it will show the same thing. Waiting a few additional days won't change the fact that we are all having to manually reset our series to record every 2 weeks.
Rich
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DavidCS
Community Support
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254 Messages
7 years ago
Thank you for that information. This helps a lot. If you go into the series recording and don't make any changes and just save it keeping the same settings or at least 'new only,' does it update?
David, AT&T Community Specialist
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rich96db
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29 Messages
7 years ago
David,
I've tried going into the existing series settings for shows that stopped recording and tried changing from "First Run" to "First Run & Rerun." It doesn't make a difference. The DVR still won't schedule that series to record. You have to actually go back into the Guide and tell the series to record, like it's a first time set-up. Over the weekend, I cleaned-up my list because I had each series I record set-up 3 times because this keeps happening every 2 weeks.
Rich
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_xyzzy_
Expert
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3.6K Messages
7 years ago
@DavidCS said:
David, I'm just curious. Who is "we"? Does that "boat" include anyone from the same region as those that are having the problem?
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bigboss721
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31 Messages
7 years ago
It does not update unless you make changes or delete and re-add series. If you keep the same settings and save. Nothing else will get scheduled.
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Mlopian
Teacher
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11 Messages
7 years ago
No it does not update. Once the guide advances it will not pick up subsequent programming
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Krypt17
Teacher
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13 Messages
7 years ago
@Mlopian —— Exactly! Well said
David- it seems people on Facebook are complaining about the same issue
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bigboss721
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31 Messages
7 years ago
You reached out via private message to get my account number. When I went to reply I received a warning that I was about to share my account number with you, warned that you are not on official ATT care employee. Please explain?
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DavidCS
Community Support
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254 Messages
7 years ago
Hi @bigboss721,
Sorry about that. I can assure you that the PM I sent was from me, and I am marked as an employee. I am not sure of the reason for the error, but I will investigate it further.
David, AT&T Community Specialist
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bigboss721
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31 Messages
7 years ago
David I sent you a PM.
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