Mentor
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54 Messages
SERIES NOT RECORDING - UVERSE PLEASE OWN UP
If you review this forum you will see that a number of us have been experiencing the same issue/problem all starting around July 1 - series recordings that we have had set up suddenly stop recording, don't show up as scheduled to record and when attempt is made to reschedule the series (cancel existing instruction and then set up again - any day, any time, first run only - the system sets it up for maybe two episodes and then doesn't continue.
I've seen (and done) all the reboot suggestions but since this seems to be a widespread issue it is unlikely that on their own our individual dvr's or gateways decided to pick up this quirk. While the suggestions to resolve may be the same this is almost certainly a result of some system change/issue on AT&T's end that affected some of the U-verse customers. Could you please just acknowledge what happened that might create this issue and what steps you - AT&T - are doing to resolve it? We can unplug and reboot til the cows come home but if you don't recognize that you seemingly caused an issue what confidence can we have in the solution?
Please let us know.
Mlopian
Teacher
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11 Messages
7 years ago
Seems as though Tech Support DID find a problem and applied a fix around 2pm central. ATT called me and I re-booted my dvr and shows that were not appearing showed up to be recorded. Hopefully this will continue as we merrily record along. The gentleman that called me said there is a push that is applied every 2 hours to the dvrs. So some may not have to re-boot.
Great forum, got the problem solved hopefully.
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imljb1
Mentor
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54 Messages
7 years ago
Glad to hear you've made progress, Miopian!
Can we get the same kind - or any kind - of tech involvement in Cleveland, OH area? No joy here at all that I can see.
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Krypt17
Teacher
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13 Messages
7 years ago
Same here. Cleveland suburbs.
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rrmccormick
Teacher
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17 Messages
7 years ago
Tried the complete DVR update here in Cleveland and no fix. Programs are still not set to record. Problem persists.
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bigboss721
Mentor
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31 Messages
7 years ago
Still no progress in Cleveland. My guide data goes out to the 8th and my recordings stop on the 3rd.
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rich96db
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29 Messages
7 years ago
I'm in the same boat as you, bigboss721 - Guide thru 7:30pm on 8/8 and no recordings past 8/3.
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Krypt17
Teacher
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13 Messages
7 years ago
Same here. Some sort of acknowledgement from AT&T would be lovely..
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rich96db
Mentor
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29 Messages
7 years ago
I'm not sure what changed, but I can now see my scheduled shows through 8/8!
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DavidCS
Community Support
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254 Messages
7 years ago
Hi,
Thank you for everyone's patience while I work on this matter. I am still looking into this, but I am hoping that we are seeing more and more people get their issue resolved. Please bear with me while I continue working on this.
David, AT&T Community Specialist
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rich96db
Mentor
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29 Messages
7 years ago
Thanks, David. I'm guessing you're involvement has something to do with the fact that a few of us are seeing the issue resolved. I certainly appreciate your help and diligence over the past few days.
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DavidCS
Community Support
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254 Messages
7 years ago
Hi,
Thank you for everyone's help once again. We were able to identify the issue and correct it. You may need to setup your recordings once more, but hopefully, you will not have to. Please let me know if everything is working fine or if you see any problems.
David, AT&T Community Specialist
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Krypt17
Teacher
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13 Messages
7 years ago
I’ll check when I get home from work. Thanks David!
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rich96db
Mentor
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29 Messages
7 years ago
Thanks again, David. I don't know where you're located, but if you're ever in Cleveland, I owe you a beer!
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bigboss721
Mentor
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31 Messages
7 years ago
I’ll check when I get home, but on the app the recordings appear to be scheduled out through the 8th! Which is good news.
Can I ask what the problem was?
Thank you
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imljb1
Mentor
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54 Messages
7 years ago
Thank you so much, David, for getting involved and actually making things happen.
I'll check my system when I get home this evening but hopefully I'll have the same positive results that others are expressing. I'm also curious about what the issue actually turned out to be - so if you can share, please do.
In any event, thanks again. I'll post when I can confirm or deny 🙂 Major kudos to you.
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