SERIES NOT RECORDING - UVERSE PLEASE OWN UP

To all the San Diegans experiencing this issue; 

I strongly encourage you to tweet, Facebook, and post on this forum about your problems. I have received no support from AT&T tech, so it’s up to us to get the word out and find a solution. You can also message David because he found a solution for the customers in Cleveland. 

I posted on another thread but I am in San Diego and have been having this same issue for a couple of weeks and it’s really frustrating!!! Is there any way AT&T or David can please help get this issue resolved???

David or AT&T would confirm, but the problem is software. Something in a patch or load. We got lucky in MW

We are in San Diego and having the same issue as everyone else. We had a technician out and my husband has called numerous times, and each time they have us reboot and re-record our series. It works for a couple days and then things stop recording again. When we mention that we see we aren’t the only ones having this issue, the tech support says it’s not a known issue and there are no other reports of this issue. We are going to try calling AGAIN, pointing out this thread and that it appears the same issue was resolved in other areas. Super frustrating! 

This is beyond frustrating. I talked to an AT&T Tech Supervisor and was informed that nothing other than rebooting the DVR and erasing the recordings can be done. I guess all of us need to keep calling in order to fix this problem. We deserve functional equipment!

When you call AT&T, make sure you dial (855) 920-0146. This phone number sends you straight to escalation where a level 2 Tech can open an AOTs Ticket. Do not get off the line until you get a ticket number. This will not only save you the headache of repeating yourself but also ensure you of further investigation. And always ask to speak to a Tech Supervisor and refer them to this forum. AT&T will eventually have to patch this buggy system if enough of us start an AOTs Ticket. It's going to take more than us complaining, so please follow through with these steps. 

DavidCS

    Looks like the problem has migrated west, hopefully you can step in and assist like you represented us in the midwest.

Hi @Stradalite and @jchrth1,

Sorry for the late reply. I was not monitoring this thread after the issue was resolved. I will be sending you a private message to gather more information. If you know anyone else that is having the issue, please have them reach out as well. We were able to resolve this issue in Cleveland pretty quickly due to the many people on this thread that were able to help.

David, AT&T Community Specialist

Hallelujah, David is back! He is here to help the West Coast, so please contact him.

Thank you for the help! He sent me a private message this morning, and I followed up with the information he requested. Hopefully we'll have a resolution in place soon!

Thanks again for everyone reaching out to David. We will have to be patient now while he works his magic. Hang in there and keep posting.

I’m in Carlsbad, CA Northbif San Diego.  Having the same issue as well.  Just got a new box and no change then I found this thread.  HELP DAVID!!!

David is having a hard time pinpointing the issue, because he only received a couple of account numbers. In order to fix the problem, he is looking into commonalities between the affected accounts. The less information he has, the longer this will take. Please private message him with your account number. Until he gets more account numbers, it’s really a needle in a haystack. Meanwhile, we must trust David and the process.

Hi @DavidCS

Any update for San Diego?

Thanks @Stradalite