Mentor
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54 Messages
SERIES NOT RECORDING - UVERSE PLEASE OWN UP
If you review this forum you will see that a number of us have been experiencing the same issue/problem all starting around July 1 - series recordings that we have had set up suddenly stop recording, don't show up as scheduled to record and when attempt is made to reschedule the series (cancel existing instruction and then set up again - any day, any time, first run only - the system sets it up for maybe two episodes and then doesn't continue.
I've seen (and done) all the reboot suggestions but since this seems to be a widespread issue it is unlikely that on their own our individual dvr's or gateways decided to pick up this quirk. While the suggestions to resolve may be the same this is almost certainly a result of some system change/issue on AT&T's end that affected some of the U-verse customers. Could you please just acknowledge what happened that might create this issue and what steps you - AT&T - are doing to resolve it? We can unplug and reboot til the cows come home but if you don't recognize that you seemingly caused an issue what confidence can we have in the solution?
Please let us know.
BoylesFamily03
Contributor
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3 Messages
6 years ago
I'm in CLE and it just started for me. UGH!
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Kristina16
Contributor
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1 Message
6 years ago
I am also having this issue in CLE.
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eakcats
Contributor
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2 Messages
6 years ago
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phemminger
Contributor
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1 Message
6 years ago
Sent david a PM. Having the same issues in Austin. Nothing has recorded since Nov 7.
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imljb1
Mentor
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54 Messages
6 years ago
@BoylesFamily03, @Kristina16 - and anyone who hasn't already done so -
Be sure to PM @DavidCS with your info - account number, location and reference to why you are sending the info (series won't record thread).
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BoylesFamily03
Contributor
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3 Messages
6 years ago
I have never used this board, I clicked on his SN, but do not see how to PM him. Help?
ETA: nevermind, figured it out. lol
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cmenick
Mentor
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25 Messages
6 years ago
@BoylesFamily03
Be sure you have signed into this forum(created and account and signed in), then click this link @DavidCS you will see in the top right hand side in the black bar "message me"
Hope this helps.
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Krypt17
Teacher
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13 Messages
6 years ago
This is the exact same issue from June that @DavidCS was able to help with and it was corrected through a hot fix. It’s software related.
Even if it’s not David.. At some point it would be nice if someone from AT&T could at least acknowledge us..
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Stradalite
Mentor
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50 Messages
6 years ago
Hello Austin and Cleveland-
The SEP team is coordinating and investigating this issue. The Office acknowledges the problem and wants a resolution ASAP.
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Shannon24
Tutor
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4 Messages
6 years ago
What about the Baton Rougr area? Don’t forget about us.
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rich96db
Mentor
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29 Messages
6 years ago
They may actually be starting to roll-out a fix to this issue.
Once I saw this problem start again, I reset all of my series last Friday. After the reset, all of my series were set to record through Wednesday, 11/21. When I rechecked on Saturday, Sunday and Monday - the DVR was only going to record through 11/21.
However, this morning, I now can see that shows are scheduled to record through 11/25. I had PM'd David yesterday. I'm not sure if they're actually starting to fix this or not. You may want to check your scheduled shows and see if it's starting to work for you.
BTW, I'm in the Cleveland market.
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cwaffles
Teacher
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65 Messages
6 years ago
I'm seeing the same thing @rich96db is seeing. My recordings are going out to 11/25 but I'm not sure how long they were going out after I messed with each series settings over the weekend. I also had sent @DavidCS a PM yesterday. I'll keep watching to see if it keeps picking up recording beyond 11/25. I'm in the Austin, TX area.
Question would then be, if this is a hotfix that David knows how to get applied, are we all going to see this issue again next time AT&T rolls out another software update and overwrites the hotfix?
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Alan_Crudden
Teacher
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15 Messages
6 years ago
A big THANK YOU to DavidCS for helping!
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NLSofRFAPPS
Tutor
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3 Messages
6 years ago
Just checked my DVR and my shows now go out to 11/26. I'm in Mentor OH. So it looks like the problem may be solved for now. Thanks to all in the thread who have contributed. I won't celebrate just yet, until the solution lasts for a while.
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DavidCS
Community Support
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254 Messages
6 years ago
Hi,
I hope this issue is getting resolved for everyone. Big thanks to everyone that submitted their accounts to help us get to the bottom of this along with my colleagues in helping get this fixed quickly. I'll continue to follow this thread for a while, because I know working now doesn't mean it'll be working in 2 weeks. Please keep me posted. Also, if you are still seeing issues, please try restarting your gateway and your main DVR.
David, AT&T Community Specialist
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