SERIES NOT RECORDING - UVERSE PLEASE OWN UP

My DVR is no longer recording series programs.  They show in the list; however, there is nothing set to record when there are new programs that should be recording.  I tried the solution above by unplugging all DVR's, resetting, plugging in the DVR waiting for it to boot up, plugged in the other receivers and it still doesn't work.  Suggestions?  I really don't want to have to reset my whole DVR schedule.

Thank you!

@jjeffreys, try going into your list of series and change the amount of time before the recording is erased and then re-save the series.  That will record the series for the next 2 weeks.  Unless they fix this, you'll be doing it again in 2 weeks.

I'm in Austin - 78759. I read through this entire post up to this point and had this issue happen to us 11/7/18 as well. Rebooting to the gears did not do a thing. Neither did unplugging everything and plugging it back in.

Is there a software fix for this? Please advise.

I am experiencing this issue in Austin 78739. I have read the thread and am curious if others in the area have received word on an actual fix. 

Here's what we know. San Diego reported and resolved this issue last month, so their SEP case is closed. Now Austin and Cleveland have officially submitted SEP complaints and are both open cases expecting a resolution ASAP. 

David - this exact same issue is happening again in the Cleveland area. All upcoming scheduled recordings disappear

Hello All & @Stradalite, 

I just got another call back from the Office of the President from the SEP.  I am SO ANGRY.  He said that the high level tech that called me earlier, could not find a problem....Therefore there is no problem.  I again begged him to review this forum and TOLD HIM THIS PROBLEM WAS NOT SOLVED AND IT WAS SPREADING. He said he will look at again (I DOUBT HE WILL) and advise if anything comes up.  As far as I'm concerned he is considering this  CASE CLOSED.  

I am frankly at the end of my rope..The only thing I can think is for one of you try to have an ATT tech enter a SEP as @Stradalite suggested below:

"The only way to fix this problem is to get any AT&T employee (U-verse tech, tech support, etc.) to fill out a quick and simple SEP document from https://www.att.com/sep. Only an employee can submit this form, and it will be received by the Office of the President. You will then be contacted by the Office directly and given a case number promptly. '

@Stradalite, Can you suggest anything else?

Sure, nothing is wrong...............except for the 22 pages of people who have had this issue.  What a pathetic response.

I am now sending an email to the following:

Executive Customer Care Contact

If you've contacted Customer Service and require additional support, click here to contact Jody Garcia, Vice President - Premium Care.
https://www.att.com/gen/investor-relations?pid=27794

We'll see what happens next.

Hi,

Sorry for the delayed reply. This thread was a previous issue that was resolved, but I do see that it has resurfaced for some people and is a similar issue surfacing for others. I've reached out to our team working on the SEP escalation. I'll be happy to look into this and if everyone having the issue can please send me their account number and the area where you reside. Also, if you know people having the same issue, if you could please grab their account information as well, and pass it along.

David, AT&T Community Specialist

[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Hi all ... including @cmenick, @biggboss721, @rich96db, @cwaffles, @Krypt17 and anyone else you can think of being affected by this:

PLEASE PM your account number and location to @DavidCS - yes, he is back and on the case (his first action being to remove the erroneous "solved" banner). David needs account numbers and locations so they can pinpoint the affected servers, etc. - just like back in July. 

The sooner he gets the info the better.