Mentor
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54 Messages
SERIES NOT RECORDING - UVERSE PLEASE OWN UP
If you review this forum you will see that a number of us have been experiencing the same issue/problem all starting around July 1 - series recordings that we have had set up suddenly stop recording, don't show up as scheduled to record and when attempt is made to reschedule the series (cancel existing instruction and then set up again - any day, any time, first run only - the system sets it up for maybe two episodes and then doesn't continue.
I've seen (and done) all the reboot suggestions but since this seems to be a widespread issue it is unlikely that on their own our individual dvr's or gateways decided to pick up this quirk. While the suggestions to resolve may be the same this is almost certainly a result of some system change/issue on AT&T's end that affected some of the U-verse customers. Could you please just acknowledge what happened that might create this issue and what steps you - AT&T - are doing to resolve it? We can unplug and reboot til the cows come home but if you don't recognize that you seemingly caused an issue what confidence can we have in the solution?
Please let us know.
texasmelsa
Tutor
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8 Messages
6 years ago
Sent a DM to David - I am so relieved for his help.
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thebigfitz
Contributor
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1 Message
6 years ago
Yep we are having the same issue, we live in Austin. I sent David a PM, sure hope he can figure this out. So frustrating.
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cmenick
Mentor
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25 Messages
6 years ago
Thank you @imljb1 for your help. I PM David.
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jjeffreys
Tutor
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3 Messages
6 years ago
I went into my series list and had to change from first run only to first run and re-run, save those changes and then it added episodes into the queue to record. I then went back and change it back to first run only. It now shows there are episodes to record so hopefully it will actually record now.
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bigboss721
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31 Messages
6 years ago
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imljb1
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54 Messages
6 years ago
@jjeffreys
Have your recordings scheduled out past a 2 week timeframe? This individual equipment shifts seem(ed) to sometimes correct things but actually all they would do is allow for a short-term fix (scheduling shows in the series for 2 weeks) but not pick them up after this limited time frame.
I hope that's not the case and that you do have a real solution - just wanted to give you a heads up.
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imljb1
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54 Messages
6 years ago
@bigboss721
I didn't think you could post without being logged in - are you sure you're not logging in automatically? Have you tried to access @DavidCS info page from this link?
If all else fails, you can PM me the info and I can forward. Up to you.
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imljb1
Mentor
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54 Messages
6 years ago
That was dumb - if you can't PM David you can't PM me. But again, if you can post you're logged in.
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cmenick
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25 Messages
6 years ago
@jjeffreys, @imljb1
Wish just changing the series was the answer, but it will only work up to the channel guide date that you did it
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bigboss721
Mentor
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31 Messages
6 years ago
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Emroemro
Tutor
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3 Messages
6 years ago
I am having the same problem in Cleveland right now. There is an AT&T person here with me who is communicating with AT&T technical support. They insist that all they can do is to replace the DVR, even though that clearly won’t help, and I would lose all of my recorded programs . They have no knowledge of this problem and refuse to look into it. I did PM David.
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texasmelsa
Tutor
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8 Messages
6 years ago
A new DVR will not fix the problem - you will have the same problem with the new DVR, and any DVR. It is a software/UI problem on AT&T's end, as evidenced by the fact this problem was only solved before internally with AT&T tech, not by hardware.
Going in and manually tinkering with the recording settings is not a fix either, unless you consider having to go in and do the same manual correction every 1-2 weeks forever a "fix". Having to essentially re-set up all of my recordings at least 26 times every year is not a fix to me.
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jmc1958
Contributor
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2 Messages
6 years ago
I sent David a PM with my info. I did not have this problem back in the summer, like many of you seem to have had. Mine began about Nov. 6th (maybe it had something to do with the "BLUE WAVE" that day). Cuyahoga Falls Ohio
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carATx
Tutor
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3 Messages
6 years ago
In Austin, TX the issue also started on November 6th. I already sent a PM to @DavidCS as requested.
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Alan_Crudden
Teacher
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15 Messages
6 years ago
I'm curious -- is this only affecting certain STBs? Let's see.
Austin, TX Cicso ISB7500
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