Serious U-verse TV performance issues and service interruptions

Arris NVG589

I'm not sure the home cabling and bandwidth issues apply, because unless the gateway is losing the connection, internet speeds to multiple computers can be measured at about the same (normally between 39 and 41 mbps on a line where the max subscribed service is 45 mbps) no matter how poor TV viewing quality is. Storms don't occur often. Viewing doesn't seem to be affected by them when they do. No TVs on COAX (HomePNA networking switched off in gateway settings, wireless (WiFi) also switched off). Outlets are all 3-prong, a tester displays proper grounding on all. We recently had grounding updated with installation of an electric car charging station, but nothing related to that appeared to affect the TV service, anyway. The only coincidental factor that I can think of that appeared to adversely affect our service was the notification that fiber was being installed in our vicinity by AT&T. Shortly after we started seeing AT&T trucks in the neighborhood, we began to see more of the problems, but it only worsened, it's not as though the problems all started then. However, the issue of phone calls on the analog land line causing TV service issues has only been noticed since that time.

I scheduled a tech visit from AT&T Support.

We have an analog land line for phone service. Apparently, there was a failure in one of the four leads in use (the blue one) in the cable bundle going from the outside box to the RJ11 port where an analog filter had been installed at the wall through which the RG was connected. Anyway, there are unused leads in the bundle, so the tech rep bypassed the failed one and used a working one (the brown one). He also made changes to wiring of the RJ11 port on the wall, which, he said, would eliminate the need for the filter, which he removed. He also made wiring changes to the junction box outside the house that he said would accomplish separating the analog line from the line for digital internet. He blamed improper installation for the difficulty, along with the unknown cause for failure of the blue cable lead. Anyway, the TV service is currently no longer interrupted when I make a call to the home phone from another phone. It will take some time to determine whether this provides the fix we need for the various TV quality issues we've been having.

I have had the same problems for six months and att cannot resolve my only solution is to go to direct tv

I am going from Directv to Uverse. Getting better deal to lock it in for two years. I would of thought Directv would be more prone to weather problems than Uverse. I don't know why they make you switch from Directv to Uverse to receive a new better deal on two year contract... Makes no sense to me?

Why not give the same deal on new two year contract with directv. Att would save money you would think???

Pay you to get U-verse I want some of that???

I'm guessing there's at least a chance that other customers are affected. I know that in the past when I've observed quality issues with U-verse TV, I've been able to see similar problems on the TV of a neighbor who subscribes to U-verse. One of my neighbors has already opted to switch to DirectTV from U-verse, but I'm not currently considering that as an option, and probably never will. The work hasn't been done yet, so there's still the possibility that the techs' recommendation will be overruled at a future stage of the process, of course.

Just switched from Directv to U-Verse and so far I love it. Installer did a great job installing and explaining everything to me. Very professional. So far 5 stars... I got the U300 package...