Contributor
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3 Messages
Shows didn't record tonight
3 of my scheduled series shows did not record tonight. I checked earlier this week and they were scheduled to record. When I got home they were not recorded. Next week's shows are scheduled to record. Any idea why they didn't record tonight?
mibrnsurg
Expert
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4.3K Messages
9 years ago
@Robin111742 Did you check the Scheduled tab to make sure they were scheduled?
If you have not rebooted the DVR lately: menu>options>restart 😉
Chris
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Robin111742
Contributor
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3 Messages
9 years ago
Thanks for the reply. I checked the scheduled to record list earlier this week (I check it weekly because Uverse seems to pick and choose what it records) they were all scheduled to record tonight. But they did not. One of them repeats later tonight so no big deal but the others (i.e. Big Bang Theory) there's no telling how long until that episode repeats.
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mibrnsurg
Expert
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4.3K Messages
9 years ago
@Robin111742 Restart it, that will make things more responsive, renewing the memory and hoefully recording what it should. 😉
Edit: Big Bang Theory probably on uverse.com and not wait for rerun.
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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ATTU-verseCare
Community Support
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865 Messages
9 years ago
Hi @Robin111742,
Keep us updated. In the past, deleting the reschedule and redoing it has helped.
ATTU-verseCare
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Robin111742
Contributor
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3 Messages
9 years ago
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dhascall
ACE - Master
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1.4K Messages
9 years ago
Hi @Robin111742 - when this happens (more recorded shows than available streams), you should see a red "X' next to a show, or shows. There is a "Resolve Conflict" option. I usually reschedule a show on a cable network, as opposed to a broadcast network, as the cable ones are often replayed 2-3 hours later.
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Kaump3
Tutor
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2 Messages
9 years ago
I had to call in for help. Basically it is our job to pay ridiculous fees to then be taught how to fix there system.
The quick fix is....
1. Hold power button on main dvr unit for three seconds.
2. Wait for system to recycle
3. Check tv/remote for ability to change channels and sound. If good then check to see if you can pause the show being viewed. If this works then try recording the current show for about 2 minutes then stop recording and view if possible
4. If none of this works then unplug the router from power source for 10 seconds and redo steps 2 and 3
5. At this point if it still doesn't work toss in trash and call another company available in your area. The service and reliability has gone down hill over the last few years
6. Yes I'm fed up!😡
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