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Smart TV disconnects from WiFi every few hours
I got an upgraded router at the end of August. Every worked fine until about two weeks ago when one of my smart TVs would disconnect from WiFi. If I reset the network, it connects, but ultimately disconnects again a number of hours later. A second smart TV in my house has not had any connection issues. I don't know if the problem is with my router, a cable or TV itself. My phone, when connected to WiFi, also disconnects if I go to certain rooms of my house.
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DIRECTVhelp
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255K Messages
4 years ago
We can help, @Zocko!
Some devices will auto-reconnect when they drop an internet connection and others have a hard time with that.
Have you downloaded our Smart Home Manager? This app will allow you to walk around your house and test for dead zones as well as allow you to order extenders if they are needed. It sounds like at least one Smart Wi-Fi Extender, depending on the size of your home may be helpful for both devices.
If you have any other questions, let us know!
Raychel, AT&T Community Specialist
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