I followed the instructions on U-verse, trying both auto and manual. I found a different code number for Hisense in a U-verse pdf than the three listed in the on-line instructions. My suspicion is that there is a different code number for this model.
Does the remote control that comes with this TV have an IR emitter? I'm suspicious that this TV doesn't have an IR receiver and thus will not be controllable by the AT&T U-verse remote, or any IR-based universal remote control. I've seen at least one spec site that says it doesn't have IR.
The U-Verse remote doesn't control volume/mute or the power of the TV itself. It controls everything else when I am on the input that lets me watch "cable" and it lets me turn off the power to the U-Verse converter (I am not sure of the name of the device that has the cable in/out). The Hisense remote device controls volume/mute at all times and controls the power of the TV itself. When I am on the TV's "home" input--that is, all streamed content--then the Hisense remote controls everything and the U-Verse remote does nothing.
I don't know if the Hisense TV and remote use IR. I didn't know there was any other way, but the Hisense is a current model which presumably uses whatever new tech has been developed.
The U-verse STB only uses IR. Most TVs have used IR for the past 40-50 years. Some newer devices use Wi-Fi, Bluetooth or some custom RF signaling to communicate from the remote to the device. If a remote has IR, there will either an LED or a semi-transparent (usually red) panel on the front and works best if pointed towards the TV (but sometimes works via reflection off of walls, etc.). If you can cover the front of your TV remote with your hand, and it still functions, it is not using IR.
Your U-verse remote will send a toggle-power command when the power button is pressed for both the U-verse TV receiver and the programmed TV model. Mute and volume-up/down typically are sent via the TV codes (though it used to be possible to change that to the receiver instead, not sure if it still is). An input change button may or may not also send a TV code. Pretty much everything else is sent in U-verse TV receiver codes.
I will add that since this is a Google TV device, and it probably has a voice button on it, it is undoubtedly a networked (vs IR) remote to save on the cost of the IR LED, circuitry and case design to expose the IR. I could see that maybe the left the IR receiver in the TV because of exactly what you're running into, but they may not have.
I really appreciate your help. I got a series of new number codes from Hisense and one of them worked. The U-Verse remote now is able to control all functions, including volume, mute, and power, when I am watching the "cable" input. The Hisense remote is able to control all functions when I am using the wi-fi input (i.e., apps). (Both remotes can control volume, mute, and power at all times but neither can be used to control the screen except in their "own" input ). This basically solves my problem--I only need one remote at a time and only need to switch them when I switch inputs. I guess it would be great to have the U-Verse remote able to control all functions at all times--move from app to app, pause something I am watching on an app, etc. But I am okay with the way it is now. Thanks, again.
JefferMC
ACE - Expert
•
36.8K Messages
20 days ago
What did you try?
What does it do?
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george9020
4 Messages
20 days ago
I followed the instructions on U-verse, trying both auto and manual. I found a different code number for Hisense in a U-verse pdf than the three listed in the on-line instructions. My suspicion is that there is a different code number for this model.
0
0
JefferMC
ACE - Expert
•
36.8K Messages
19 days ago
Is it not doing power/volume/mute, or is there some other TV-control functionality missing?
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JefferMC
ACE - Expert
•
36.8K Messages
19 days ago
Does the remote control that comes with this TV have an IR emitter? I'm suspicious that this TV doesn't have an IR receiver and thus will not be controllable by the AT&T U-verse remote, or any IR-based universal remote control. I've seen at least one spec site that says it doesn't have IR.
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0
george9020
4 Messages
19 days ago
Thanks for your help.
The U-Verse remote doesn't control volume/mute or the power of the TV itself. It controls everything else when I am on the input that lets me watch "cable" and it lets me turn off the power to the U-Verse converter (I am not sure of the name of the device that has the cable in/out). The Hisense remote device controls volume/mute at all times and controls the power of the TV itself. When I am on the TV's "home" input--that is, all streamed content--then the Hisense remote controls everything and the U-Verse remote does nothing.
I don't know if the Hisense TV and remote use IR. I didn't know there was any other way, but the Hisense is a current model which presumably uses whatever new tech has been developed.
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0
JefferMC
ACE - Expert
•
36.8K Messages
18 days ago
The U-verse STB only uses IR. Most TVs have used IR for the past 40-50 years. Some newer devices use Wi-Fi, Bluetooth or some custom RF signaling to communicate from the remote to the device. If a remote has IR, there will either an LED or a semi-transparent (usually red) panel on the front and works best if pointed towards the TV (but sometimes works via reflection off of walls, etc.). If you can cover the front of your TV remote with your hand, and it still functions, it is not using IR.
Your U-verse remote will send a toggle-power command when the power button is pressed for both the U-verse TV receiver and the programmed TV model. Mute and volume-up/down typically are sent via the TV codes (though it used to be possible to change that to the receiver instead, not sure if it still is). An input change button may or may not also send a TV code. Pretty much everything else is sent in U-verse TV receiver codes.
I will add that since this is a Google TV device, and it probably has a voice button on it, it is undoubtedly a networked (vs IR) remote to save on the cost of the IR LED, circuitry and case design to expose the IR. I could see that maybe the left the IR receiver in the TV because of exactly what you're running into, but they may not have.
(edited)
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george9020
4 Messages
17 days ago
I really appreciate your help. I got a series of new number codes from Hisense and one of them worked. The U-Verse remote now is able to control all functions, including volume, mute, and power, when I am watching the "cable" input. The Hisense remote is able to control all functions when I am using the wi-fi input (i.e., apps). (Both remotes can control volume, mute, and power at all times but neither can be used to control the screen except in their "own" input ). This basically solves my problem--I only need one remote at a time and only need to switch them when I switch inputs. I guess it would be great to have the U-Verse remote able to control all functions at all times--move from app to app, pause something I am watching on an app, etc. But I am okay with the way it is now. Thanks, again.
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