New Member
•
1 Message
Technical support on hold for over an hour
This is unacceptable. I've been on hold with technical support for over an hour and I'm an elite customer (platinum). Can text live with tech support now either. I understand a higher demand during the Coronavirus benadryl some AT&T stores have shut down, but this is over the top and unacceptable. If you need to hire 50% more staff during this time then do be it. But, to put the burden on the customer for outrageous wait times is not a good way to keep customers.
davemize
ACE - Professor
•
473 Messages
5 years ago
Apparently you don't understand. Lots of people are being inconvenienced by the current situation. Sharply reduced call center staffing, technicians not available to work due to health or family issues, record-setting call volumes and a growing service backlog are causing difficulty in getting through to AT&T (and the other communication companies, judging by social media). You'll have to keep trying and be patient.
0
Eatmorechicken
Contributor
•
3 Messages
5 years ago
you didn’t state what issue your having. If your not able to get through because they are severely short staffed, and your not the only customer; you could use their troubleshooting tools online.
0
0