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Rockingkitty

Mentor

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6 Messages

Tuesday, June 9th, 2009 6:01 AM

Total home DVR Phase 2

i just got an Update to my boxes and I can erase and schedule recordings to the DVR from my back bedroom Hooray

Question

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sozekizer

Teacher

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2 Messages

16 years ago

just to confirm -- i'm in Fort Worth and don't have the update yet. figured i wouldn't after seeing the announcement on the att updates channel that it would be rolled out soon. i'm excited and can't wait.

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zerauso

Scholar

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19 Messages

16 years ago

Done without it up til now a few more days is not going to make a difference. I would rather see it done the right way and have no problems then to get it and have to be on the phone for hours or have to put my DVR in disaster recovery mode and loose all the recordinds and settings.

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Escapee

Employee

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133 Messages

16 years ago

That is exactly how things would have been if they had released the update when the first rumors it would be released in a few days started.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

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NorthLineTony

Professor

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33 Messages

16 years ago

Remember back in September, around the 20 th, a lot of cities got phase 1 at once.

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dmeyers

Guru

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13 Messages

16 years ago

@zerauso wrote:
Done without it up til now a few more days is not going to make a difference. I would rather see it done the right way and have no problems then to get it and have to be on the phone for hours or have to put my DVR in disaster recovery mode and loose all the recordinds and settings.

I have to agree. The good news is it's rolling out so everyone will get it soon enough.

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mesrep

Mentor

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16 Messages

16 years ago

I'm in San Jose and I still don't have it i reset the boxes but nada. I don't understand dosen't AT&T know I'm a IPHONE user?? I thought that meant I should get everything I want when I want! I think I should start a twitter page about this... who's with me? 

 

 

 

 

 

:smileywink: joke of course

 

 

I do hope soon, keeping fingers crossed  

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nwebster

Tutor

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3 Messages

16 years ago

I'm in Round Rock and the update got pushed to us last night.

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randyl

Master

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177 Messages

16 years ago

nwebster wrote:
I'm in Round Rock and the update got pushed to us last night.

 

        sound level ??   (stayed same ?  or    )

 

 

 

 

           randy

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Roha1234

Explorer

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3 Messages

16 years ago

@randyl wrote:
@nwebster wrote:
I'm in Round Rock and the update got pushed to us last night.

 

        sound level ??   (stayed same ?  or    )

 

 

 

 

           randy

I'm in Leander, Texas and I received theupdate the morning of June 9th.... and the sound levels do vary from channel to channel now with some being quite low since the update.

 

One other annoying "bug" is the fact that now with this update the on-screen guide listings for movies (on any channel) is missing the release date of the movie - in Info and Details.... hopefully AT&T will correct this.

 

Other than the two items mentioned, the update is nice.

 

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mavogaro

Tutor

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5 Messages

16 years ago

Funny.....I'm in Round Rock and still nothing for me. At this rate, it could be years before everyone in the country receives phase 2.

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Stat3

Teacher

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4 Messages

16 years ago

Now that I see some people in the area still don't have the upgrade, I'm not as annoyed but I am more confused than I was.  Odd that Tier 2 tells me the Austin area upgrade was completed Monday if some got it last night and others don't have it at all.

 

Anyway, here is my story:

Friday the 12th, can't view VOD or recordings from any of the STBs.  On the phone with Tier 1 tech supt for one hour and end up with one STB and the DVR with no service at all so they schedule a tech visit for Sat. the 13th between 12 & 4.  Friday evening, nine hours after the tech support call, the DVR comes to life followed by the STB but picture now freezes when changing channels which it didn't do before.
 
Saturday the 13th, tech arrives at 3pm and says he can't do anything because the upgrade is in process and he leaves.
 
Monday the 15th, I call tech support again since I didn't receive any upgrade.  After 45 minutes with Tier 1 they bump me up to Tier 2.  Tier 2 says the upgrade for the Austin area is complete, there was a work around that the tech should have known about so he could do the work on Saturday and I should have the new client version.  I advise that I'm showing TV2 client version 1.6.5686.1 with the old guide and no record ability from STBs and he says I should have IPTV 1.6.1.3 (old) or IPTV 1.6.3.3 (new).  After several attempts to ''push'' the upgrade with no luck, he says the DVR and STBs will need to be replaced and sets me up with a 12-4 visit for Tuesday.
 
Tuesday the 16th, at 4.02pm dispatch calls and says they are running behind and someone will be out soon.  At 6.30pm the doorbell rings and it's a tech.  He reboots the gateway and one STB, still no update.  Then he replaces one STB and does another reboot, nothing.  He says he will call OMA (?? not positive on those letters) and see what they have to say and he walks out to his truck.  Ten minutes later I look out and he's gone so I call tech support and request an immediate bump to Tier 2 (which they do).  Tier 2 says they have heard that there are some glitches and that maybe I should try to wait a week to see if it finally comes through and call back if it doesn't.
 
Even though they couldn't fix anything, my experiences with Tier 2 have been good.  Tier 1 and the techs at the house have been anything but good.  Anybody know of similar problems in the Austin area?  Total time wasted on the phone and for techs to arrive at the house is close to 13 hours in five days and I'm not eager to sit around if they are going to come out and I still won't have the upgrade when they leave.  Like I said, Tier 2 has tried to help and says the Austin area upgrade was completed as of Monday morning but no one can tell me why I didn't get it or who to talk to about it. 
Guess I'll just wait for now.

 

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spd2demun

Expert

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242 Messages

16 years ago

Beleive me, you DO NOT WANT TO RUSH THIS UPDATE!  Those of us with UV since the begining know to be patient.  They once pushed an upgrade to all markets and it brought down the whole system.

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zerauso

Scholar

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19 Messages

16 years ago

Be patient grasshopper....

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jpaw32

Scholar

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31 Messages

16 years ago

@spd2demun wrote:
Beleive me, you DO NOT WANT TO RUSH THIS UPDATE!  Those of us with UV since the begining know to be patient.  They once pushed an upgrade to all markets and it brought down the whole system.

and I never got a credit for the downtime. Thats when I started calling anytime something was wrong.

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NorthLineTony

Professor

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33 Messages

16 years ago

If they are doing it like they did with Phase One back in September,not everybody in a certain market will get it on the same day. For example, if it comes to the Detroit area, Detroit may get it first and some suburbs will get it the next day or so, or vice versa.

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