I got phase 2 of thdvr last night at 10:15pm est on the west side of Detroit. It is cool how you get the VOD logo on channel 1. The pip box looks to be a little larger and the last button switches the pip screen between the last two channels you viewed. Although I think it did that before the update. Everything seems to be working just fine. I didn't have to do a reboot of the stbs, although they could have done it on their own. Good job ATT making progress on this service. It might be very slow progress for some, but I'll take slow progress over no progress any day.
camp80 wrote: 5.1 does not work for me on my Moto box. I received the update, and have the digital audio set to surround, but nothing comes out of the hdtv.
If you have the Digital Audio setting to surround (i.e. you have that menu and that selection is available) then you already have the hotfix.
Please see this thread for the most likely explanation of your problem.
Well, the saga continues. As I reported yesterday, St. Louis is rolling out THDVR but my DVR box went into constant reboot mode after loading the update (it never completed, then rebooted and started over). So after an hour on the phone with support last night they sent out a tech with a new DVR. As a bonus, I got one with the bigger hard drive. Yea! But, of course, I lose all of my recordings on the DVR (boo!). But the new DVR refuses to get the latest update (boo boo!). So after another 30 minutes on the phone with support, they tell me they will have to replace the DVR again (boo boo boo!). So I get to spend another 4+ hours waiting for AT&T at my home.
So I still don't really have THDVR phase II. And their new support line with all the automated crap (10+ minutes last night) before I get to speak to a human is another AT&T waste of time. I mean, they "automate" checking the line but then when I talk to a human, they put me on hold for 1-2 minutes while they "check the line." And then, tonight, the nice lady repeated everything the other nice lady did last night. Everything is "fine" they keep telling me but two DVRs won't take the update (and one is supposed to be brand new).
I've complained about the lousy quality of AT&T's equipment, before but it is just crazy. I'll be on my fifth DVR, I've had two STBs fry and two RGs in 18 months of service. I know many of you will want to write how you've had no such problems, but if I average one failure every three months, there is no way I can believe that I am an anomoly and that nobody else has these problems. Ugh...
So much for "you'll be glad you waited for you want AT&T to test things before updating so you don't have any problems."
I've complained about the lousy quality of AT&T's equipment, before but it is just crazy. I'll be on my fifth DVR, I've had two STBs fry and two RGs in 18 months of service. I know many of you will want to write how you've had no such problems, but if I average one failure every three months, there is no way I can believe that I am an anomoly and that nobody else has these problems. Ugh...
So much for "you'll be glad you waited for you want AT&T to test things before updating so you don't have any problems."
Have you checked your house electrical system? While I can see a couple of bad pieces of equipment you are either really really unlucky or you have internal power issues that are killing equipment. I think I had one bad STB when they did the install, they swapped it and my equipment has been solid.
5.1 does not work for everyone over HDMI. Waiting for someone to give me an good answer as to why. My TV is a 42" Vizio 1080P. It worked 5.1 with HDMI when I had Direct TV, then worked with Optical for AT&T. Now the only way is to run through the home theater. I was hopeing that would not be the case.
I've complained about the lousy quality of AT&T's equipment, before but it is just crazy. I'll be on my fifth DVR, I've had two STBs fry and two RGs in 18 months of service. I know many of you will want to write how you've had no such problems, but if I average one failure every three months, there is no way I can believe that I am an anomoly and that nobody else has these problems. Ugh...
So much for "you'll be glad you waited for you want AT&T to test things before updating so you don't have any problems."
Have you checked your house electrical system? While I can see a couple of bad pieces of equipment you are either really really unlucky or you have internal power issues that are killing equipment. I think I had one bad STB when they did the install, they swapped it and my equipment has been solid.
Everything is not only on a surge protector, but on a UPS, also. And it's fed from the AT&T DC supply wich *should* block most transients so the boxes never see them (at least that's how I design my external bricks). And I don't lose anything in my home except the junk AT&T provides (exceuse me, the very fine, sensitive equipment). And it's not fried... it works, kinda. And I lose AT&T equipment from various locations in my home.
Finally, what part of my crummy electrical system could explain why the brand new box refuses to obtain the update? It failed wile the installer was here. I know you're trying to help, but this doesn't make much sense once you think about it for a minute.
I'm really, really unlucky, it seems (and gettin greally angry and spending another half day off work while I wait for the AT&T truck to roll up).
It really sounds like your account or vrad port is not optioned correctly if you do not have the update in St Louis by now. Seems you have all the bases covered on the power side.
Hope the tech gets you fixed. Sometimes just the threat to leave will get a problem fixed. It does sound like you are haunted good luck and may this be your last service call.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
I got Phase 2 overnight last night. 95834 Sacramento (Natomas) Calif. I also got the audio settings menu at the same time, set it to surround sound and verified 5.1 is working by watching an HD movie. The AV reciever I send the optical signal to lit up Dolby Digital just like it always has. When I switched to an SD program it switched back to PCM stereo. Glad I didn't have to futz around or wait additional days for it to come.
It really sounds like your account or vrad port is not optioned correctly if you do not have the update in St Louis by now. Seems you have all the bases covered on the power side.
Hope the tech gets you fixed. Sometimes just the threat to leave will get a problem fixed. It does sound like you are haunted good luck and may this be your last service call.
The problem is that I have the update on all my STBs but my new DVR won't get it. The old one did, but the new one refuses. Then, after taking a half day off work (again, for the second day in a row) I'm told they will not be able to make the appointmen today. THey are "behind" and this is now my problem. Does anybody have a number of a human at AT&T who cares about customers? I'm sick of sending emails to people how don't care and talking to people on the phone who have no power to do anything (like the poo lady in Dallas who just called me to tell me my appointment would be missed).
This is ridiculous. And I will bite the head off anyone who tells me to "be patient" at this point
This is lousy customer service... I've wasted over ten hours on this issue between being on the phone and waiting at home for service.
camp80 wrote: 5.1 does not work for everyone over HDMI. Waiting for someone to give me an good answer as to why. My TV is a 42" Vizio 1080P. It worked 5.1 with HDMI when I had Direct TV, then worked with Optical for AT&T. Now the only way is to run through the home theater. I was hopeing that would not be the case.
Again, as stated in the other thread, the most likely explanation is that your TV does not support Dolby Digital 5.1 over HDMI. It may support 5.1 PCM audio over HDMI, but the U-Verse box will not send that type of audio.
Post the model number of your Vizio and we will attempt to confirm this.
RCSMG
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16 years ago
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SomeJoe7777
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346 Messages
16 years ago
If you have the Digital Audio setting to surround (i.e. you have that menu and that selection is available) then you already have the hotfix.
Please see this thread for the most likely explanation of your problem.
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RBBrittain
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5 Messages
16 years ago
Guess it's like a tornado in Arkansas too--still no Phase 2 here in Little Rock proper.0
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dzar_1
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16 years ago
Well, the saga continues. As I reported yesterday, St. Louis is rolling out THDVR but my DVR box went into constant reboot mode after loading the update (it never completed, then rebooted and started over). So after an hour on the phone with support last night they sent out a tech with a new DVR. As a bonus, I got one with the bigger hard drive. Yea! But, of course, I lose all of my recordings on the DVR (boo!). But the new DVR refuses to get the latest update (boo boo!). So after another 30 minutes on the phone with support, they tell me they will have to replace the DVR again (boo boo boo!). So I get to spend another 4+ hours waiting for AT&T at my home.
So I still don't really have THDVR phase II. And their new support line with all the automated crap (10+ minutes last night) before I get to speak to a human is another AT&T waste of time. I mean, they "automate" checking the line but then when I talk to a human, they put me on hold for 1-2 minutes while they "check the line." And then, tonight, the nice lady repeated everything the other nice lady did last night. Everything is "fine" they keep telling me but two DVRs won't take the update (and one is supposed to be brand new).
I've complained about the lousy quality of AT&T's equipment, before but it is just crazy. I'll be on my fifth DVR, I've had two STBs fry and two RGs in 18 months of service. I know many of you will want to write how you've had no such problems, but if I average one failure every three months, there is no way I can believe that I am an anomoly and that nobody else has these problems. Ugh...
So much for "you'll be glad you waited for you want AT&T to test things before updating so you don't have any problems."
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fl_cyclist
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Have you checked your house electrical system? While I can see a couple of bad pieces of equipment you are either really really unlucky or you have internal power issues that are killing equipment. I think I had one bad STB when they did the install, they swapped it and my equipment has been solid.
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jbodean96
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16 years ago
Just got the HOTFIX here in St Louis (63141).
Will report back if 5.1 works over HDMI now with the MOTO box, or if optical cable is still needed.
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jbodean96
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5.1 works over HDMI now, no more optical cable needed.
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cloudhavok
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camp80
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dzar_1
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Finally, what part of my crummy electrical system could explain why the brand new box refuses to obtain the update? It failed wile the installer was here. I know you're trying to help, but this doesn't make much sense once you think about it for a minute.
I'm really, really unlucky, it seems (and gettin greally angry and spending another half day off work while I wait for the AT&T truck to roll up).
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Escapee
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16 years ago
It really sounds like your account or vrad port is not optioned correctly if you do not have the update in St Louis by now. Seems you have all the bases covered on the power side.
Hope the tech gets you fixed. Sometimes just the threat to leave will get a problem fixed. It does sound like you are haunted good luck and may this be your last service call.
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jkramer5
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dzar_1
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The problem is that I have the update on all my STBs but my new DVR won't get it. The old one did, but the new one refuses. Then, after taking a half day off work (again, for the second day in a row) I'm told they will not be able to make the appointmen today. THey are "behind" and this is now my problem. Does anybody have a number of a human at AT&T who cares about customers? I'm sick of sending emails to people how don't care and talking to people on the phone who have no power to do anything (like the poo lady in Dallas who just called me to tell me my appointment would be missed).
This is ridiculous. And I will bite the head off anyone who tells me to "be patient" at this point
This is lousy customer service... I've wasted over ten hours on this issue between being on the phone and waiting at home for service.
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erazoner
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16 years ago
1-800-983-2811
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SomeJoe7777
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346 Messages
16 years ago
Again, as stated in the other thread, the most likely explanation is that your TV does not support Dolby Digital 5.1 over HDMI. It may support 5.1 PCM audio over HDMI, but the U-Verse box will not send that type of audio.
Post the model number of your Vizio and we will attempt to confirm this.
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