Contributor

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1 Message

Sunday, June 23rd, 2019 1:17 PM

Troubleshooting retrieving data so my tv will work

Can't retrieve data. Power flicked in n off like five six times. Then said hi to www.myat&t.com and to troubleshoot.

When unplugged and plugged back it says retrieving data then goes to blue screen no signal.

 

Accepted Solution

Official Solution

Community Support

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255K Messages

6 years ago

Hi @Mobile36693,

 

We're happy to help! Try running diagnostics on your U-Verse service with the Troubleshoot and Resolve Tool to see what could be causing the data retrieval error.

 

Let us know what you find out!

 

Aminah, AT&T Community Specialist


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