Contributor
•
1 Message
Troubleshooting retrieving data so my tv will work
Can't retrieve data. Power flicked in n off like five six times. Then said hi to www.myat&t.com and to troubleshoot.
When unplugged and plugged back it says retrieving data then goes to blue screen no signal.
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
•
255K Messages
6 years ago
Hi @Mobile36693,
We're happy to help! Try running diagnostics on your U-Verse service with the Troubleshoot and Resolve Tool to see what could be causing the data retrieval error.
Let us know what you find out!
Aminah, AT&T Community Specialist
0
0