Contributor
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2 Messages
TV freezes after 5-30 seconds, then reboots automatically after 10-15 min
This started a few days ago. When I turn on my TV, I get picture and sound for the first 5-30 seconds. Then it completely freezes. After about 10-15 minutes of leaving the frozen picture on the the screen, the receiver will automatically reboot itself. Once it resets, I will again have perfect picture and sound for 5-30 seconds again, but then it freezes and the cycle continues.
I have seen where other people have had issues with freezing after a few seconds, but it seems they were able to change channels, and they would then get picture again for a few seconds and freeze again. I am NOT able to change channels, view the guide, or ANYTHING after mine freezes. I have a tech scheduled to come out tomorrow but I am hoping there is something I can do on my own.
Also, please let me mention that we only have 1 TV set in the entire house. So I cannot answer the question "is it just one TV or all of them?" because in my household they are one in the same 🙂
mibrnsurg
Expert
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4.3K Messages
11 years ago
Try this Non Destructive Disaster Recovery to see if it solves the problem:
If the DVR functions are still not working, try a Non-Destructive Disaster Recovery.
Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.
When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.
Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.
If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.
If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery
It takes a long time, but solves many DVR problems, good luck 😉
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
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ATTU-verseCare
Community Support
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865 Messages
11 years ago
Hi @frackgirl33,
I am so sorry about the issues you are having with your TV service. Hopefully, the information that mibrnsurg provided got everything up and running. For the most part, it usually resolves the issue. If not, we will be sending you a private message, so you have a point of contact just in case we need to escalate this issue further.
-David T
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