Contributor
•
3 Messages
TV Service freezes
Over the last 6 months or so, the problem has gotten progressively worse...
Watching TV on a wireless stb, the broadcast will freeze and/or pixelate badly for up to 10-15 secs, then continue at the point the program is currently at.
Same thing occurs on the DVR which is a wired connection to the gateway.
Same thing occurs on any box when watching (some) recorded shows.
Also find that when connecting cell phones to the wireless in the house instead of using cellular, the performance is very poor.
(Solid signal strength everywhere in the house)
Internet connection performance is good on computers using house wireless
Wireless TV STB's are all good signal strengths and same issue occurs whether it's a wireless or wired stb.
Tech Support once told me we had a bandwidth problem outside the house but tech who came out said it was fine.
Tech replaced several components and reset/rebooted/replugged/rejiggered everything - problem still occurring.
Happens mostly in the evenings and on the weekends which DOES seem to correspond to when the highest usage would be occurring...
browndk26
ACE - Professor
•
839 Messages
5 years ago
What speed package do you have, how many stb’s? What size home, how many levels, where is the gateway located compared to stb’s and cell phones? Internet and tv service all share your bandwidth. Each hd tv stream uses about 6 mbps and priority goes to phone, tv and then computers. If you had the 25 mbps plan and were using three stb’s you would be using 18 mb of your bandwidth. Computers and WiFi would only have 6 mb to share so their speed would suffer. Distance from the gateway will affect WiFi too.
if you have a higher speed plan. Restart your gateway to see if that helps. You may need att WiFi extenders or a better wireless router if WiFi devices are far from the gateway.
0
0
CurtL5
Contributor
•
3 Messages
5 years ago
We have 3 stb’s. Two are wireless with 5-bar connections - the third is the DVR which is hard wired to the Gateway which is licated 2 feet away
Given that the DVR, as I said, is a wired connection and records the same freezing problem, plus the wireless stbs all have solid 5-bar connections it is highly unlikely that this is a reception problem in the house. The fact that techs coming out to the house substantiate this makes it even less likely.
We have a 50MB plan and we’ve restarted the equipment in phases more times than I care to think.
The computer wifi connection has to travel further than anything else and through more walls and floors and it does not suffer noticeably. A speed test reveals 35-45MB...
Thanks!
0
0
gr8sho
ACE - Professor
•
1.5K Messages
5 years ago
@CurtL5
I've seen issues like this myself. Everything looks good but picture freezes. There are no apparent line quality or home network issues. PC sessions also have problems. The fact they're transitory makes it all the more frustrating.
0
0
browndk26
ACE - Professor
•
839 Messages
5 years ago
Even with 5 bars, wireless stb’s can still have problems connecting. Try a whole house reboot again. If that doesn’t work again, the DVR may be going out. If I recall correctly, the dvr communicates with the wireless stb’s. Try getting tech support to send a replacement dvr. If they will, try connecting it in place of the current dvr. If all the stb’s work correctly with another dvr, that’s a potential solution. I assume the gateway has been replaced, home run to inside connection checked/replaced, data cable to gateway has been replaced, cat5 cable to dvr replaced or switched to a different gateway port? WAP replaced?
0
0