Contributor
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2 Messages
U Verse DVR Has Crashed -- How Do I Exchange It for a New One?
Hi,
My DVR has apparently crashed. After trying all disaster recovery options, the box still does not work. To where can I return this box and pick up a new one? I live in Buford, Georgia
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Official Solution
skeeterintexas
ACE - Expert
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28.3K Messages
8 years ago
Call Customer Service and they will send you a DVR for a self-install. You will need to return the old one via UPS within 21 days. FYI: All recordings will be lost but schedules will stay intact.
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Beau8158
Contributor
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2 Messages
8 years ago
thanks so much!
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