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Wednesday, January 24th, 2018 5:14 PM

U-VERSE 2nd floor TV will not playback DVR'd shows.

First watching regular shows the screen would freeze. I checked online and asked an ATT tech who said I may need an amplified splitter to increase the signal to the second floor. We had no issues when we had Dish Network, U-Verse and Direct TV before this with same cables. I replaced the splitter withan amplified one and it fixed the freezing while watching regular shows, but now I can't watch DVR'd shows from that TV. Any help would be appreciated. 

1.9K Messages

7 years ago

@TntFam

I would perform a whole house reboot.  Unplug all receivers and the DVR.  Then unplug the AT&T gateway.  Wait 15 seconds and plug that back in.  Make sure it comes all the way up and is back in service.  Then plug in the DVR.  Wait until it has come up all the way and you can watch TV on it.  Then go and plug in all of the other receivers and let them link up.  Check to see if the behavior you were seeing is corrected. 


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