U-verse app from APP store in Iphone

Hi @rzach,

Thank you for reaching out to us!

We are here to get you back into your U-verse app. Let's get the help you need!

We would recommend you to follow this article on ⁠how to troubleshoot the U-verse App.

We suggest that you try:

1. Clear the cache and cookies on your device.

2. Reset the password that you use to log into the app.

This will help with making sure the app is up-to-date and there is nothing affecting the app to load properly. The reset of the password will re-sync your account.

We hope the above information is helpful. Feel free to contact us back for further queries!

Thank you,

Sarah, AT&T Community Specialist.

The problem is the u-verse app in the App Store is not the correct one for just att U-Verse users.  It is for direct TV users.  

The new app does not work. It will not login.  AT&T has not updated their techs on this and none of them know what is going on. I’ve tried and they just go in a loop passing the buck and lying. There is no app outage.  There is nothing wrong with your current login. It is all them. But they’ll lie all day long telling your this or that.  And it will just frustrate you. Just know it is THEIR FAULT. Not sure the answer here and till someone that knows the correct path weighs in we are all lost. 

Hi @rzach,

Thank you for writing back to us. Let's point you to the right direction!

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our ⁠Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else."

Thank you,

Sarah, AT&T Community Specialist.

I can’t even get the correct app for my u-verse.  Only one available is for direct tv in the App Store. 

The update is the one that says DirecTV. And you cannot downgrade easy. I say easy because I do not know if there is a way or not. But if you could your app would work.

Hi @rzach,

We hear you! To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else."

Thank you,

Sarah, AT&T Community Specialist.

I doubt Sarah could help either. Those guys always lie

AT & T certainly is a mess. You'd think someone tested the app before the update.