Contributor
•
3 Messages
U-Verse Complaint
I would like to file a complaint againt the AT&T crew currently installing U-verse in my subdivision (Forest Brook Sudb. in Mandeville LA). The crew is digging holes to install the cable, but prior to filling the holes, they are dumping trash in them. Bottles, can, other trash. When they do file the holes, they do a horrible job. It looks like a total mess and I am not happy about it. If you woudl like to dig in the holes to see the trash, you are more than welcome. I also expect that my yard be properly filled and new sod placed over it. If you ever expect me or anyone else in this neighborhood to use U-verse, you better make this right fast. If not, I will be blasting emails to all neighbors who are equally as upset as I am.
ATTU-verseCare
Community Support
•
865 Messages
9 years ago
Hi @leblanc1212,
We can look into this. We sent you a private message, click here to reply back.
-ATTU-verseCare
0
0
leblanc1212
Contributor
•
3 Messages
9 years ago
I received an email last night (08/10/2016) at 2:13 a.m. (CDT) but cannot find it on the forums site. Please resend or you can use my personnal email address of [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
I am patiently waiting a response!
0
0
leblanc1212
Contributor
•
3 Messages
9 years ago
This is the 3rd time following up on my complaint as I have still not received a response. I want the trash removed from the holes in my yard, holes properly filled, and topped with sod by the end of this week. My neighbors are becoming upset as well. This anger will be spread across the Forest Brook Subd. website on Monday, August 29th if not. Negative social media posts will be spread as well. No more excuses!
0
0
DIRECTVhelp
Community Support
•
255.1K Messages
9 years ago
Hi @leblanc1212,
We apologize about the issues. We responded back to you, but it does not look like you are receiving our private messages. We will attempt to send another one back out.
-ATTU-verseCare
0
0