Contributor
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3 Messages
Uverse DVR erased my recordings
Just after watching a DVR'd show today and deleting it...while remote was sitting in my lap not even touching it - All of my DVR'd shows (probably 10) starting deleting one by one right in front of my eyes. Again I wasn't touching a thing. When I realized what was happening I quickly turned everything off and when I turned it back on everything but 1 show was gone. Contacted the chat support who couldnt help at all other than to tell me "sorry". What happened, why and how come I can't get them back?!!!
caj009
Tutor
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5 Messages
9 years ago
Gave up & got Bright House. There are only so many problems you can be hit with before it's time for a switch.
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aviator172
Contributor
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1 Message
9 years ago
We are having the same issue, it's been going on for about 1.5 years, already replaced the DVR once and didn't help...a technician came about 2 months ago and told me to change all the recordings to "Keep until I erase", that didn't help either, another technicial is coming today, if the issue happens again I will switch providers....
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Jaycoach
Contributor
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1 Message
9 years ago
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DVRheadache
Contributor
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1 Message
9 years ago
I had 37 movies/shows recorded last night. Today I only have 3. This happpened to me once before. Nobody knew what happened and nothing was recovered. They replaced my DVR. New DVR didn't solve the problem. Obviously, AT&T doesn't care.
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Terri2665
Contributor
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3 Messages
9 years ago
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jeremy1069fm
Scholar
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79 Messages
9 years ago
Just happened to me. 5 years worth of recordings. Gone. Poof
"I'm sorry" is not enough
If everything wasn't encrypted so I could copy to my DVD recorder I would not have been as mad nor would all of these irreplaceable recordings be gone.
Thanks a lot.
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tcritch
Contributor
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1 Message
8 years ago
We're experiencing this issue as well. We just received our second receiver two days ago. Installed it, but just experienced the same problem again. So I think we can rule out faulty DVRs. I'll play devils advocate and consider user error, but I nor any family member had the remote in thier hands. We're just enjoying some shows and the DVR is auto-erasing our recordings. HELP!
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ATTU-verseCare
Community Support
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865 Messages
8 years ago
Hi @tcritch,
You may want to change your password at uverse.com as well. If someone has access to your account that way, they can delete the recordings as well. You can do so by going to att.com and hovering over myAT&T > Profile > myAT&T Login Password.
-ATTU-verseCare
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Terri2665
Contributor
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3 Messages
8 years ago
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Terri2665
Contributor
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3 Messages
8 years ago
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Jessicakl
Contributor
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3 Messages
8 years ago
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hptfor7
Contributor
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2 Messages
8 years ago
I am experiencing the same problem with the uverse dvr erasing my recording, I have already replaced the dvr but that have not resolved the issue.
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eternity777
Contributor
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2 Messages
8 years ago
ATT technician is here now to replace the DVR. He "said" [warning, do not believe this crap] "it is the hard drive getting a worn spot on the physical drive from constant erasing and recording, so I tell customers to let the box get to 94% full before erasing any shows - but then you need to start erasing so you do not have other problems."
It sounds as if a box swap is not going to fix this issue. ATT? Where are you?
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deejaycourtlin
Contributor
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2 Messages
7 years ago
How do how did you fix it?
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travelgirl58
Contributor
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1 Message
7 years ago
Same issue, all of my recordings are set to 'save until I erase'. All of a sudden we look at DVR and about 100 shows are gone and we have only one recording left. The answer is always to reboot everything which we did several times and nothing. Checked software and nothing. No idea how or why. Sorry, we'll replace your DVR. Which doesn't get me back all the shows deleted. And, go to ON Demand and 80% of the shows aren't even available On Demand. Even a silly show like Hawaii 5-0 has episodes 301-307 and then skips to 310-312. What the h*** happened to 308 and 309? I spend a ridiculous amount of money every month and I can't even see the shows I want to see. But I hear Comcast Infinity is just as bad. Might have to just start paying for individual services and Netflix. Really annoyed!
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