UVerse DVR not working red X on tv screen

Let's get that DVR back up and running, sonibueno!

 

First of all, thank you for trying the troubleshooting steps. We do appreciate it. 

 

Let's try take this into another direction. We have two different options left to try and those are: 

1. The Non-Disaster Recovery
2. The Disaster Recover for DVR/Receivers. 

You can find the steps for both of those options in this forums article for U-Verse TV receivers. 

 

To get your started with the step, they will be listed below:

 

To avoid losing your saved programs, perform the Non-Disaster Recovery for DVR/Receivers:

1. Unplug the receiver or DVR power cord from the wall or back of the box.

2. Wait 10 seconds.

3. Plug in the receiver and DVR.

4. When three white dots appear on the screen, unplug the receiver/DVR again.

5. Repeat this process two more times.

6. Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.

Disaster Recovery for DVR/Receivers:
WARNING!: Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings, Parental control settings, and aspect ratio settings.                                                                                                 

1. Using the above image as guidance, hold down the Down arrow key + OK key +Power key outlined in red at the same time to power down the DVR.

2. Continue pressing these keys until a gear appears on the screen and release the Down arrow + OK keys.

3. If the gear on the TV screen appears, wait until completion.

4. If the gear on the TV screen does not appear, repeat the disaster recovery process. 
   
   

Try these steps and if they do not work for you, please accept this invitation to return here, and we can take a deeper look on what is going on. 

 

Thank you for using the AT&T Community Forums. 

 

Matthew, AT&T Community Specialist