Uverse error account unavailable

Error says account unavailable this set top box does not match the account settings. Customer service was zero help after an hour finally had to hang up 

Hi @Jc24! We completely understand your concern regarding account unavailable error, and would like to help. Let's get the assistance you require.

In order to fix this, we'd recommend you to follow this below mentioned basic troubleshooting steps.

Restart your gateway or modem manually

1. Unplug the power cord from the back of your gateway or modem. If you have: 
   • An internal battery backup, remove it
   • DSL, unplug the phone cord from your modem or gateway
2. Wait 20 seconds.
3. Put the internal battery back in if you have one. 
4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
5. Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.
    

Use Smart Home Manager to restart your gateway

1. Sign in to Smart Home Manager and select Network.
2. Scroll to and select Home Network Hardware.
3. Select Wi-Fi Gateway and then Restart.
4. Select Restart again.

You can also visit our website Restart your Wi-Fi gateway or modem for more information.

Thank you for contacting AT&T Community Forums,

Ancy, AT&T Community Specialist.

This didn’t work and now I noticed the cust service rep did something to my account so I now have 2 tvs with this issue!!!

Hi @Jc24! Thank you for letting us know.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums,

Ancy, AT&T Community Specialist.

set top box does not match the account settings.

This means that the ID for your receiver is not listed on your account, for whatever reason.

I noticed the cust service rep did something to my account so I now have 2 tvs with this issue!!

The CSR removed another box from your account.

You'll have to call back in, there is no way to fix this state yourself.  They could send you two new receivers and have you ship back the ones that aren't working.  If that doesn't work, they'll have to send someone out to get your boxes working.