UVERSE KEEPS GOING OUT- DO I NEED TO GO TO COMCAST?

Have you ever scheduled a technician to come check your service?

Can you post your broadband stats by going to 192.168.1.254 in your browser's navigation bar and going to the Broadband page. List things such as Max rate, sync rate, noise margin, attenuation, errors.

You just installed it 5 days ago. Interesting that page shows this is DSL.
This is not what I signed up for. Funny how I was told it's all fiber
optics.

Broadband Status
Broadband Connection SourceDSL
Broadband ConnectionUpBroadband IPv4 Address99.10.182.148Gateway IPv4
Address99.10.180.1MAC Address***Primary DNS99.99.99.53Secondary
DNS99.99.99.153Primary DNS Namedns6rd1.sbcglobal.netSecondary DNS Name
dns6rd2.sbcglobal.netMTU1500
DSL Status
Line StateUpDownstream Sync Rate (kbps)32219Upstream Sync Rate
(kbps)5047Downstream
Max Attainable Rate (kbps)51108Upstream Max Attainable Rate (kbps)9681
ModulationVDSL2Data PathInterleaved DownstreamUpstreamSN Margin
(dB)15.414.2Line
Attenuation (dB)12.712.6Output Power(dBm)14.5-13.4Errored Seconds00Loss of
Signal00Loss of Frame00FEC Errors4075462CRC Errors00
IPv6
StatusAvailableGlobal Unicast IPv6 Address2602:306:30ab:6940::/60Border
Relay IPv4 Address12.83.49.81
IPv4 Statistics
Transmit Packets61616Transmit Errors0Transmit Discards6
IPv6 Statistics
Transmit Packets3784Transmit Errors0Transmit Discards0

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*Cheers,*
*Rhonda

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

@shutterlogic Were you signed up by a D2D salesperson at your home?  If so they are just liars and hucksters that will tell you anything to get the sale.  Saying it's all fibre optic is big w/them.

90% of users all have the last mile of copper as the service was intended. 😉

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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@shutterlogic wrote:

You just installed it 5 days ago. Interesting that page shows this is DSL.
This is not what I signed up for. Funny how I was told it's all fiber
optics.

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U-Verse is a type of DSL, called ADSL.  I would recommend that you send a private message to the escalation team here and someone will get in touch with you.

That loss of formatting on the stats page made it really hard to read.  However, what I got out of it is that you're reasonably close to the VRAD.  You hvae the 32 Mbps profile, and thus qualify for 24 Mbps High Speed Internet.  You're actualy so close that when your area starts allowing 45 Mbps HSI, you should qualify.

You're not experiencing any hard line errors; it's hard to see your soft (correctable) errors, because the two numbers jammed together.  If you're experiencing issues, then either (a) you reset the RG after them and no more have been logged since, (b) you're having reflection errors that aren't showing up in the error counts, or (c) your connection errors are inside your home (i.e. wireless interference or a bad WiFi radio on the RG).

How are you testing speed?  What site or Sites (sites prefered)?  Multiple servers at that site (Speedtest.net offers that)?

Are you testing on a wired connection or only wireless?  If only wireless, try wired for comparison.

NO and NO! Trust me!

True on the copper usage. 

ATT does plan to roll out 100% fibre in selected areas starting in 2015 (much like Verizon FIOS). They know the competition is fierce from Comcast, Verizon, etc. and w/ the advent of 4K data they need to get on the ball and they know it.