Contributor
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2 Messages
Uverse keeps stuttering
For the past 1.5 months, my tv receivers keep stuttering and freezing, especially when I press pause or try to rewind a recorded program. It will pause for a few seconds, then skip forward into the show I am watching. It will also say "channel has jumped to live tv" or something like that. The last tech (who I had to call the cops on) put in a brand new receiver. I'm at my wits end here.
Please, dont send a tech where I have to call the police on by the way. I need a solution QUICK. I'm sick of this crap. I have had to put up with it for almost 2 months and nothing is fixed.
DIRECTVhelp
Community Support
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255.1K Messages
6 years ago
Hello @jivany,
Let's try to get to the bottom of this. Because your U-verse TV service is related to your Internet service, have you performed any troubleshooting on your Internet to see if that yields any results?
Some troubleshooting we would recommend would be to try rebooting your modem or router, and you can also try hardwiring your new receiver to your modem/router via an Ethernet cable.
Let us know if you need any further assistance!
Alexander, AT&T Community Specialist
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jivany
Contributor
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2 Messages
6 years ago
I don't seem to have any problems with my internet (as of now). I am on the 2.4 band, getting 50-60 mbps. I am paying for 100 mbps but I can only get that on the 5.0 band. The 5.0 band doesnt seem to work too well in my house.
I also have a wifi-extender which seems to help. I really don't know what the problem is but I have a THIRD tech coming on Monday. They all say something different. I have already re-booted modems, all receivers, check all my cables to make sure they are tight, have brand new receivers and whatever. I'm so sick of this problem and ATT not being able to identify. It's like no one competent can work it out, and if I call them back, they don't answer.
ATT doesn't care about it's customers, only the money. It's sick. And so maddening. Why am I still here?
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DIRECTVhelp
Community Support
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255.1K Messages
6 years ago
Thank you for the quick reply, @jivany!
We're glad to hear that your internet is working to your satisfaction, and that a technician appointment has been set for you for your TV services.
Please feel free to reach back out to us after your appointment and let us know how it went.
Alexander, AT&T Community Specialist
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LeighannaP
Contributor
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1 Message
6 years ago
I have the Same Problem with My service. I just got in November and it has been awful!!!!!!!!!!!!!!!!!!!!!!! I also installed the Wifi enhancer and it doesn't seem to help. I have called AT&T multiple times and get no where!!!! I had directv and never had this much trouble out of it or Charter Internet!!
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Ms.Ward
Contributor
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1 Message
6 years ago
I just got my service today. I am having the same issue
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