1 Message
Uverse pausing/buffering every few mins
Is anyone having issues with their Uverse? I can't get support for my issue from AT&T. Our main TV is freezing up every few mins., when it unfreezes it the screen looks digitized for a couple of seconds. We have a new TV and box. Any suggestions or help is appreciated..I apologize for my lack of tech talk.
DIRECTVhelp
Community Support
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254.4K Messages
10 months ago
Hi @llgarrison,
Thanks for reaching us.
We understand your concern with regard to Uverse buffering. We'd be happy to help!
We recommended that you use our Troubleshoot & Resolve Tool on U-verse TV. It has some faster troubleshooting, diagnostics and customized solutions that may help fix this issue.
Let us know if this helped! This tool have helped other users in the past. Not to worry, we're still here to help you if further help is required.
Thank you,
David
AT&T Community & Forums Specialist
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skeeterintexas
ACE - Expert
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28.3K Messages
10 months ago
Have you rebooted anything? Receiver? DVR? Gateway?
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jmschleich
1 Message
8 months ago
I'm having the same issue with lots of pixilation and sound dropping on my coax wired DVR, but only between 7PM and 8PM (before time changed) and now between 8PM and 9PM (after Sundays time change). It doesn't happen on the other two remote coax wired boxes and has been occurring for the last two weeks.
I have searched the house and we have nothing is running that could interfere with a signal. Rebooting the gateway and the DVR doesn't help. The other 23 hours a day the picture is perfect. Any ideas?
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