Contributor
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2 Messages
U-Verse Stopped Working
Yesterday my ATT router and U-verse suddenly shut down and powered back on. I've had the service for 2 months. Now my internet is working but U-verse is not. I've power cycled the U-verse box and it displays a settings icon and after the progress bar is done the screen goes black. I can't access anything on my U-verse via remote. I held the power button for 10+ seconds several times but it doesn't power off. Unplugging is the only way to get it to reboot. Note: This does not appear to be a power surge. Everything in my house was not affected.
Thanks for your help!
D
mibrnsurg
Expert
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4.3K Messages
9 years ago
@dparker720 Hold the little reset button (not a power button) for at least 20 sec til the lites flash and it starts factory rebooting. You will lose all settings you might have put into it.
That should bring all services back, if not call and have them check your system. Set up a tech visit or drop ship a new RG. Good luck 😉
Chris
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dparker720
Contributor
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2 Messages
9 years ago
Thanks but I see no reset button anywhere. Model is IPH8005.
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browndk26
ACE - Professor
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839 Messages
9 years ago
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