Thank you for using the AT&T Community Forums! We'd be happy to help you with the U-Verse TV issue. Let's get that receiver unfrozen.
We recommend you try using the Troubleshoot & Resolve app on your TV to diagnose and fix service and connectivity issues. The app can also assist with common tasks such as programming your U-verse remote control, configuring, and managing your home network, setting up your voicemail and optimizing computer settings for the best surfing experience.
Rebooting the receivers can help with resolving most common service problems, like freezing picture on the TV screen. Here are a couple of ways to reboot:
Press and hold the power button(located on the left side of the receiver) for 10 seconds.
Unplugging the power cord from the wall outlet for 10 seconds is another option.
Another thing you can do is perform a non-disaster recovery on the receiver. Here is how you do that:
Unplug the receiver or DVR power cord from the wall or back of the box.
Wait 10 seconds.
Plug in the receiver and DVR.
When three white dots appear on the screen, unplug the receiver/DVR again.
Repeat this process two more times.
Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.
Lastly, you can perform a Disaster Recovery on the receiver. Please read over the warning before you perform this action. WARNING!:Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings, Parental control settings, and aspect ratio settings. Here are the steps to follow:
Hold down the Down arrow key + OK key +Power key outlined in red at the same time to power down the DVR.
Continue pressing these keys until a gear appears on the screen and release the Down arrow + OK keys.
If the gear on the TV screen appears, wait until completion.
If the gear on the TV screen doesnot appear, repeat the disaster recovery process.
You can find a diagram that can be used for guidance, in the aforementioned article, above.
Please try these things, and let us know if they work for you.
DIRECTVhelp
Community Support
•
254.4K Messages
11 months ago
Hi @OLDudeye,
Thank you for using the AT&T Community Forums! We'd be happy to help you with the U-Verse TV issue. Let's get that receiver unfrozen.
We recommend you try using the Troubleshoot & Resolve app on your TV to diagnose and fix service and connectivity issues. The app can also assist with common tasks such as programming your U-verse remote control, configuring, and managing your home network, setting up your voicemail and optimizing computer settings for the best surfing experience.
Rebooting the receivers can help with resolving most common service problems, like freezing picture on the TV screen. Here are a couple of ways to reboot:
Another thing you can do is perform a non-disaster recovery on the receiver. Here is how you do that:
Lastly, you can perform a Disaster Recovery on the receiver. Please read over the warning before you perform this action. WARNING!: Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings, Parental control settings, and aspect ratio settings. Here are the steps to follow:
You can find a diagram that can be used for guidance, in the aforementioned article, above.
Please try these things, and let us know if they work for you.
Happy to assist!
Jennifer, AT&T Community Specialist.
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