2 Messages
U-Verse will freeze then drop completely stated No Network connected
Until couple weeks ago all has worked fine. Now, usually in the evening, U-Verse will stop completely by freezing the dropping the program all together. This happens watch live tv as well as recordings. It took me over 2 hours to watch a 1 hour recorded program last night as it would drop with error message "No network connected" constantly.
We will reboot the router. We will reboot the receivers (we have 3) many times during the problem. The internet works fine so it's just a U-Verse situation. Suggestions???
Patsy
DIRECTVhelp
Community Support
•
254.4K Messages
6 months ago
Thanks for reaching us @YodaRules.
We understand your concern regarding U-verse TV. Let's get the assistance you require.
It's great that you've taken the initiative to try out some troubleshooting steps to get this problem fixed. However, we recommend that you use our Troubleshoot & Resolve Tool on U-verse TV, which is intended to diagnose and resolve service and connectivity issues.
Try this and let us know how it works. We're here to help!
Thank you.
David, AT&T Community Specialist.
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