K

1 Message

Thursday, September 16th, 2021 8:55 PM

Closed

VIP2500 not working

VIP 2500 receiver.  All lights are lit.  No Signal message on TV screen.  Have attempted non-disaster recovery procedure several times.  Tried disaster recovery procedure.  If the box is powered on, all lights stay lit.  The power button does nothing.  To cut power, must unplug from the back of the unit.

Any ideas?

ACE - Expert

 • 

36.8K Messages

3 years ago

All lights are lit, including the power button light?

When you push the power button, nothing at all happens, the power light doesn't change?

When doing the Disaster Recovery, does anything appear on the screen?

ACE - Professor

 • 

8.1K Messages

3 years ago

Since this is a receiver and not a DVR, I'd be more inclined to call for a swap.

27 days ago

This was never answered materially. Any ideas? Is the only recourse replacement?

ACE - Expert

 • 

36.8K Messages

26 days ago

The questions that I asked were not answered.  You could answer them if you're in the same situation.


A box swap is the most likely resolution, even if it's the external power supply that has failed; they can't ship a PS independently of the receiver.


NEED HELP?