Wired TV starts and stops

No assistance?

Hello @Ddemonia, we understand the importance of having your DVR box working. We are happy to assist.

We advise that you try this first: Restart your TV receiver by holding the POWER button down for 10 seconds then pressing it again to restart. This process takes 5-8 minutes and will impact any DVR recordings in progress. Restart your Wi-Fi^® Gateway by removing the power cord for one minute then plugging it back in. If those steps do not work for you, we suggest that you try troubleshooting wired U-verse TV receiver. 

Let us know how that works for you.

DemetriaC, AT&T Community Forums Specialist. 

I would unplug BOTH the Gateway and the DVR.  
Wait 20 secs.  

Plug in GATEWAY FIRST.  Wait for all lights to come and THEN plug the DVR in.  

@skeeterintexas

So far so good! Will report back after a few hours. The att comment was already done but didn’t fix the issue.

The most important aspect of a reboot is the order that you plug things in after unplugging them.

After pulling the power on all equipment & waiting 15-20 seconds, ALWAYS

1.  Plug in MODEM first (allow all lights to come on)

2.  Plug in DVR next (allow it to become functional)

3.  Plug in each STB if need be

@skeeterintexas 

uverse wired DVR is back to pausing/in silence about every 30 to 45 seconds. I did try the resolve options on U-verse help menu with no assistance. Any other suggestions?

The only thing I know would be to get another DVR from CS.

Since UverseTV is a dying product it wouldn’t surprise me if they’re sending out poorly refurbished equipment.  Let’s be honest, there is no NEW UverseTV equipment.

We can defenitely get more information about getting a reliable TV connection, and we'd be happy to help you @Ddemonia. 

In order to further help, we'll need to meet in a Direct Message. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to hearing from you!

Johan, AT&T Community Specialist

@ATTHelp , I don’t have a chat icon

I have gone to DM and no one responds