Wireless Receiver Trouble

Hello @Missearp,

We understand your concern, and we are here to help you!

We recommend that you try some basic troubleshooting steps to resolve the issue:

1. Restart your receiver: Press and hold the power button on your receiver for 10 seconds to restart it.
2. Check your connections: Ensure all cables and cords are connected properly and securely.
3. Move your wireless receiver closer to the WAP: If you’re having trouble pairing your receiver with your Wireless Access Point (WAP), your receiver may be too far away from your WAP. Move your wireless receiver closer to the WAP, then pair them by pressing the WPS button on your WAP and the OK button on your wireless receiver. Pairing takes about two minutes.
   Also, you can try Troubleshoot a wireless U-verse TV receiver article it will give you better clarity.
   
   We look forward to your response and the opportunity to help you!

Irene, AT&T Community Forum's Specialist

Thank you, Irene. However, I cannot move my WAP closer to the receiver. Why would I need to when it has been working for years and years in this location? Nothing has changed. I've added no furniture or new walls.

Hello @Missearp,
Thank you for writing us back, we are glad to assist you!

Thank you for letting us that you do not want to move your WAP closer to the receiver as it's been working fine from years. Please try the other troubleshooting steps which has been provided. It will help to resolve the issue.

Let us know how it goes.
Irene, AT&T Community Forum's Specialist

It is not a matter of not wanting to move the WAP or the receiver, they literally have no place to be moved. There is a hallway between the rooms.

Hello @Missearp,
Thank you for writing us back, we get it, and we are glad to assist you!

Please try the other troubleshooting steps provided and let us know how it goes.

Irene, AT&T Community Forum's Specialist