Contributor

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3 Messages

Friday, December 9th, 2016 1:46 AM

Wireless receiver when playing dvr recorded

When playing a recorded show on only one receiver the show pauses catching skips.. DVR is brand new.

Also same receiver wireless often losession it's signal

Community Support

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255.1K Messages

8 years ago

Hi @Mmsd15,

 

We apologize about the issues. Do you notice any issues when you use the main DVR box? If just the wireless receiver, here is a post that may help resolve the issue.

 

-ATTU-verseCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Contributor

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3 Messages

8 years ago

No did not help

 

its not the DVR but the wireless receiver all the others playback just fine.

 

 

Community Support

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865 Messages

8 years ago

@Mmsd15,

 

It also helps to ensure there is at least 5 foot of separation of router and wireless TV WAP.

 

-ATTU-verseCare

*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Contributor

 • 

3 Messages

8 years ago

cords are not long enough for that much seperation but there is about 2 1/2 feet apart

 

the wireless receiver often loses connection and we have to reset


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