Hello, we are happy to keep you updated. We have the 4K broadcast available on DIRECTV channel 104 for customers with Gemini or Roku Devices. In the coming weeks and months, more 4K content will be added on channels 105 and 106. Support will also be added for Android TV, FireTV and AppleTV devices.
Remember that you will need a compatible TV that supports HDR color, HDMI 2.0 connections and HDCP content protection. Stay Tuned. Sara, DIRECTV Community Specialist.
Please rephrase your statement or try to correct it, as I don’t understand your message. The Roku 4K must be connected to any applicable 4K HDMI inputs on a television. They aren’t wireless.
@detuch254 I was asking @DIRECTVhelp , not any other member. The DirecTV Help account responded with what sounds like an official response, which is why I asked for more info from them, not any other member on this site.
It was not apparent you were only asking DIRECTVhelp as this is a public fourm so is open for anyone to respond. And though that is the official "help" team, they are only secondary to customer support. Plus some long term community members are more knowledgeable then newer employees. The prior ACE member was also asking for clarification from the individual who opened the thread.
And ACEs do support the community, though we are not employees we have been officially recognized as providing a lot of valuable help and guidance.
In short, when you ask on the forum, you are asking from all members. Even if you use the mention option to specify a specific user, all still may respond.
Normally there is no ETA on specific launches unless we are maybe days away from a guaranteed release. So much can change in development, DirecTV like other companies does not want to give false expectations by too early annoucements.
Also, if you look at the disclaimer at the bottom of DIRECTVhelp reps posts, it explicitly says that what they say isn't official, even though they are posting as Support reps, not individuals. I assume that is to give DirecTV an out if a rep says anything that turns out not to be true or makes a claim for some upcoming change that doesn't happen.
DIRECTVhelp
Community Support
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19.9K Messages
11 months ago
Hello, we are happy to keep you updated. We have the 4K broadcast available on DIRECTV channel 104 for customers with Gemini or Roku Devices. In the coming weeks and months, more 4K content will be added on channels 105 and 106. Support will also be added for Android TV, FireTV and AppleTV devices.
Remember that you will need a compatible TV that supports HDR color, HDMI 2.0 connections and HDCP content protection. Stay Tuned. Sara, DIRECTV Community Specialist.
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dj4uofa
Scholar
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24 Messages
11 months ago
Any ETA for Apple TV?!
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doo4usc44
Teacher
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165 Messages
11 months ago
Roku 4K needs no HDMI
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detuch254
ACE - New Member
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5.1K Messages
11 months ago
@dj4uofa
being we are all customers like You we know as much as you do
@doo4usc44
Please rephrase your statement or try to correct it, as I don’t understand your message. The Roku 4K must be connected to any applicable 4K HDMI inputs on a television. They aren’t wireless.
(edited)
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doo4usc44
Teacher
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165 Messages
11 months ago
Their statement, Roku Devices. That includes Roku TV’s. DIRECTV Stream is a channel (app), so no HDMI.
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dj4uofa
Scholar
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24 Messages
11 months ago
@detuch254 I was asking @DIRECTVhelp , not any other member. The DirecTV Help account responded with what sounds like an official response, which is why I asked for more info from them, not any other member on this site.
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Juniper
ACE - Expert
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20.5K Messages
11 months ago
@dj4uofa
It was not apparent you were only asking DIRECTVhelp as this is a public fourm so is open for anyone to respond. And though that is the official "help" team, they are only secondary to customer support. Plus some long term community members are more knowledgeable then newer employees. The prior ACE member was also asking for clarification from the individual who opened the thread.
And ACEs do support the community, though we are not employees we have been officially recognized as providing a lot of valuable help and guidance.
In short, when you ask on the forum, you are asking from all members. Even if you use the mention option to specify a specific user, all still may respond.
Normally there is no ETA on specific launches unless we are maybe days away from a guaranteed release. So much can change in development, DirecTV like other companies does not want to give false expectations by too early annoucements.
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dj4uofa
Scholar
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24 Messages
11 months ago
@Juniper Ok
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Jrandomuser
ACE - Expert
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1.1K Messages
11 months ago
Also, if you look at the disclaimer at the bottom of DIRECTVhelp reps posts, it explicitly says that what they say isn't official, even though they are posting as Support reps, not individuals. I assume that is to give DirecTV an out if a rep says anything that turns out not to be true or makes a claim for some upcoming change that doesn't happen.
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