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doo4usc44's profile

Teacher

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183 Messages

Thursday, June 22nd, 2023 11:33 PM

4K for Stream Internet by End of June

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Community Support

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20.4K Messages

1 year ago

Hello, we are happy to keep you updated. We have the 4K broadcast available on DIRECTV channel 104 for customers with Gemini or Roku Devices. In the coming weeks and months, more 4K content will be added on channels 105 and 106. Support will also be added for Android TV, FireTV and AppleTV devices.

 

Remember that you will need a compatible TV that supports HDR color, HDMI 2.0 connections and HDCP content protection. Stay Tuned. Sara, DIRECTV Community Specialist.

 

Scholar

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24 Messages

1 year ago

Any ETA for Apple TV?!

Teacher

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183 Messages

1 year ago

Roku 4K needs no HDMI 

ACE - New Member

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5.1K Messages

1 year ago

@dj4uofa 

being we are all customers like You we know as much as you do

@doo4usc44 

Please rephrase your statement or try to correct it, as I don’t understand your message. The Roku 4K must be connected to any applicable 4K HDMI inputs on a television. They aren’t wireless. 

(edited)

Teacher

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183 Messages

1 year ago

Their statement, Roku Devices. That includes Roku TV’s. DIRECTV Stream is a channel (app), so no HDMI. 

Scholar

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24 Messages

1 year ago

@detuch254 I was asking @DIRECTVhelp , not any other member. The DirecTV Help account responded with what sounds like an official response, which is why I asked for more info from them, not any other member on this site.

ACE - Expert

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20.6K Messages

1 year ago

@dj4uofa 

It was not apparent you were only asking DIRECTVhelp as this is a public fourm so is open for anyone to respond. And though that is the official "help" team, they are only secondary to customer support. Plus some long term community members are more knowledgeable then newer employees. The prior ACE member was also asking for clarification from the individual who opened the thread.

And ACEs do support the community, though we are not employees we have been officially recognized as providing a lot of valuable help and guidance.

In short, when you ask on the forum, you are asking from all members. Even if you use the mention option to specify a specific user, all still may respond.

Normally there is no ETA on specific launches unless we are maybe days away from a guaranteed release. So much can change in development, DirecTV like other companies does not want to give false expectations by too early annoucements.

Scholar

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24 Messages

1 year ago

ACE - Expert

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1.1K Messages

1 year ago

Also, if you look at the disclaimer at the bottom of DIRECTVhelp reps posts, it explicitly says that what they say isn't official, even though they are posting as Support reps, not individuals.  I assume that is to give DirecTV an out if a rep says anything that turns out not to be true or makes a claim for some upcoming change that doesn't happen.


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