New Member
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18 Messages
audio out of sync
When using the DirecTV Stream app on my ROKU the audio is not in sync with the video. The people's lips are way off, as well as the spoken words.
I have uninstalled and re-installed the app with no improvement.
Accepted Solution
linrey
New Member
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18 Messages
3 years ago
After I posted this I realized that my AppleTV didn't have the problem - only the ROKU. Their trouble-shooting web page suggested a reboot. That fixed the problem!
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
Do all of the channels have this behavior or only some? If only some, please list. Are you using a Soundbar/external speaker or the built-in TV speakers?
If you have other Roku devices in your home, do they have similar issues with DIRECTV STREAM? If they do and/or you only have one Roku in the home, run an upload and download speed test. Post the results here.
(edited)
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
Great!
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DIRECTVhelp
Community Support
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255.6K Messages
3 years ago
We're glad to know everything has been taken care of. If further assistance is needed, don't hesitate to let us know. We'll get you the help needed.
Vanessa, DIRECTV Community Specialist
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Nprblm1
New Member
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1 Message
3 years ago
Im having this problem on directv streaming on rook and I ve done the rebooting think too. Still its not right. Any other suggestions?
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JAL123
Mentor
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215 Messages
3 years ago
It is happening on my Directv Stream box as well tonight. Could be a system issue.
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kitclark1
New Member
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1 Message
3 years ago
I’m new to DIRECTV Stream and just moved from U-Verse. I have a box and it’s directly connected via Ethernet. My sound bar never gave me issues with U-Verse, but it is with DTV Stream. I disconnected the sound bar and it’s no longer doing it with the tv sound. Why would the sound bar make this happen? Without the sound bar, the sound on the tv (Edited per community guidelines).
Thoughts?
Thank you,
KC
(edited)
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