Audio prob with DirecTV Stream app on Roku

I made the changes that were reported in another post to include:

Settings/Audio/Streaming audio format to Dolby

Settings/Audio/Digital output format/Custom - Dolby

These changes did not result in a resolution of my audio problems.  I have one more option which is setting my digital output format to Dolby Digital Plus.

If that does not work, time to look for a better TV streaming app.  Hulu TV is starting to look pretty good right now.

I am having the same exact problem!! It does not happen on my Amazon stick and is only affecting the DIRECTV app. It’s so annoying. I have to change the channel to address the volume issues at least 2x an hour. This is ridiculous. Please look into this!!!!

I’m having the same issue. Directv is streaming from a Roku 4k streaming stick which is plugged directly into my LG G1 OLED TV. Issue started happening after I was watching football via one of Directv stream’s 4k channels…. Ever since then it happens constantly every 30 mins (or so) but only on the Directv streaming app. Been using the DTV streaming service for over a year with the same Roku without any issues - until now. This started in late September.

I have not retested this issue for over 8 months, having switched to a Firestick with no issues.  Does anyone know if this Roku compatibility issue has been resolved yet?

@imceachin Apparently not since Stephenxsmith posted about it yesterday.  I have dropped DirecTV myself because of this so I can't test any longer.  It really (Edited per community guidelines) that other services don't offer my local channels but I've done the best I can with putting up antennas for OTA reception and getting by fairly well that way.  It's doubly unfortunate that DirecTV themselves would have been all over this but since AT&T purchased them, their support has gone to the crap that has been AT&T support over the last couple of decades.

@Tomtreas AT&T and DirecTV are 2 separate companies (although AT&T owns 70%) with different management and support teams. The 2 have been separate for over 2 years now. No need to even mention AT&T name anymore.

@bcbsncjlj Not even the point.  The point here is that DirecTV's customer service and support was exemplary before the AT&T purchase.  Within about 3 weeks, DirecTV's service and support because equally as bad as AT&T's was previous to that.  Doens't really matter who owns it.  What matters is the customer service presented and they apparently don't want to fix this problem.

We miss you already. DIRECTV is committed to giving customers the best value and content and would love another opportunity to provide you with your TV entertainment if the need arises again. We'd like to look closer at your audio issues with the Roku device. Please contact us on one of our social accounts on Facebook, Instagram, or X, with a direct/private message. Our Social Care Team is here to help! Jill DIRECTV Community Specialist 

It’s now October 2023 and this problem apparently is as bad as ever. You perfectly describe what’s happening on my two Roku devices. I’ll be heading to Hulu-Live once they add the Tennis Channel

The problem may be related to your wireless (WiFi) connectivity or your internet service provider. 

Check your Roku "Network Settings".  If the setting is something other than 5GHz, then the problem may be with your WiFi signal strength.  If the setting is something other than "Good" or Excellent", then the problem has to do with your WiFi signal strength.

Also, from time to time, your internet router may record the following events:

• transmit errors;
• receive errors;
• transmit drops;
• receive drops;
• collisions.

If you see amounts for any of these error statistics, then this may be the problem, where your router is dropping the stream connection and/or the audio connection.  If this happens, changing stations will curcumvent or temporarily fix it, as this action is infact restarting your station stream.  If you continue to see these events increase, then you should contact your internet provider to have it checked out.

Also, understand that electrical devices, such as a sweeper, or an electrical device closeby, will directly affect your WiFi network connectivity, generating errors causing issues with your audio & video streams.

@FZents_Cat All VERY good advise for a network problem causing the issue BUT, as others have said, this ONLY occurs on the DirecTV app for the Roku and nowhere else. Personally, I have a Meraki MR44 enterprise access point in my house. Aside that, two of my 4 total Roku units that all have this problem are connected to my gigabit ethernet via hard cable.

I've written code before.  I'm a broadcast engineer for over 4 decades and an IT consultant for 2 decades.  It is my belief that the folks here are not wrong in their assessment that the app needs to be looked at for a flaw in the processing of the audio data stream for anomalies that are causing this.  That and only them taking the time to do that is going to fix this.  I'm sure at this point, there are some that would be more than willing to buy a unit to send to them that has the issue just to get them to really move on this but I'm afraid after this much time with the problem, most have bailed on DirecTV with this problem and as a result, no longer have the problem... like me. 

I wish you all the best of luck.  I for one gave up a long time ago but left the notifications on this thread just out of curiosity if they would ever fix it.

Tom. We are completely sorry about the situation you went through having our services. We are sorry you are no longer with us, but we appreciate all the feedback you have about our product. Not only that, we hope you can consider us in the future. DIRECTV is here for you. 💙 Luisa, DIRECTV Community Specialist

@FZents_Cat First, thank you for your post. However, it is unlikely  NOT an issue with customer internet delivery. If it was, then why would it only impact audio streams? There have been no reports of video corruption. That would be a pretty selective network glitch. It may very well be an issue with the "junk" DirecTV encoders are putting out and how some Roku devices respond to it.

It's not clear which Roku models are being referred to here. I've found the only reliable fix is to replace the old Roku models with those introduced 2021 or later. The new Roku Express 4K+ has worked flawlessly for me on multiple TVs. The old Express and Premier models had the audio problems and are now in a drawer.