New Member
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35 Messages
Auto Extend not working lately on NCAA Football.
Every game I've recorded today and it was happening on at least some games last week, the recording does not autoextend. Anybody else having this issue? I can't imagine that it would be just something wrong with my device, since the recording isn't on the device, it's in the cloud. Gemini dongle thingy is the device, though.
DIRECTVhelp
Community Support
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254.9K Messages
4 months ago
Hi, @ArceeDub. We're sorry the recordings doesn't auto extend. Heads up, extended sports recordings are contingent upon third-party recording service availability. For more details, visit DIRECTV sports team recordings and live scores FAQ | DIRECTV Support John, DIRECTV Community Specialist
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ArceeDub
New Member
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35 Messages
4 months ago
The games SAY they're going to AutoExtend in the "More Info" screen for the recording, but it's not happening. These are major network broadcasts of major college football games, it's been working fine for years now, until this past week or so.
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DIRECTVhelp
Community Support
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254.9K Messages
4 months ago
Thank you for confirming. Could you let us know the number of games this has occurred on, date and time? Christian, DIRECTV Community Specialist
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dlostraf
2 Messages
4 months ago
I had same issue. Univ of Minnesota vs Rutgers football game on 11/9. Same thing yesterday (11/17) with Minnesota Vikings vs Tennessee and also with Chicago Bears vs Green Bay.
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ArceeDub
New Member
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35 Messages
4 months ago
This has happened on every game this past weekend, and some if not all the weekend before that, I didn't pay much attention to it until it happened more than a couple of times.
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DIRECTVhelp
Community Support
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254.9K Messages
4 months ago
Thanks for sharing the details. We'll send you a DM, so we can investigate the Auto Extend feature issue you're experiencing. Christian, DIRECTV Community Specialist
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mwentas781
8 Messages
4 months ago
Auto extend failed on every game of the Baseball playoffs and World Series that went over 3 hours. Completely and utterly frustrating!
It also failed Sunday, 11/17 on the 49er/Seahawks game.
I seem to recall it also happened on Sharks NHL game, but I don't remember which one.
Note that ALL these games were flagged as Auto extend and were on different channels and networks, yet none extended so I do not believe this is caused by a/the network.
Bottom line: as near as I can tell, in the 6 months I've had DirectTV, it has never worked. Note that I cannot remember a single instance where it didn't work with my previous provider.
Part of the frustration is that there is no way for the user to know the feature isn't working until the allotted time window expires and you're suddenly watching CSPAN instead of the last 1:58 of the 49er game.
Posts on this problem go back years but it never seems to get fixed.
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Tambutler
1 Message
2 days ago
Auto extend didn’t work tonight 3/23/25 nhl Los Angeles king game in fanduel. It hasn’t been working for the past three weeks. Something had to change in your end please fix this
and the answer above it do not explain
what third party? What does that mean
we just want to be able to watch a whole hockey game!!!!!!!!!! Please help
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litzdog911
ACE - Sage
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46.4K Messages
2 days ago
Never trust Auto Extend. Always record the show after your desired game to ensure you capture the whole game.
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JefferMC
ACE - Expert
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36.9K Messages
2 days ago
He means that DIRECTV doesn't have anyone watching every single game to see if it runs long or not. They're dependent on the provider of the game feed telling them that the program length needs to change. Sometimes that happens, sometimes it doesn't. As litzdog says, best to record the next show, just to be sure.
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