and what is the purpose of this?

AT&T DirecTV Now Streaming Player Osprey Android TV OTT Box C71KW400 Open Box

and this....sorry finding all kinds of stuff

Directv Stream box

Hi @Csvogel, thank you so much for bringing this to our attention. 

Let's try a basic troubleshooting to fix the buffering issue: 

1. Please unplug your device.
2. Wait 5 minutes to plug it back to the power cord.

Please, let us know if the buffering is happening in other mobile device, and how the troubleshooting goes. We appreciate you taking the time to make sure that we are aware of the Spanish audio issue and want you to know that technicians are already working toward a resolution as quick as possible.

Vanesa, DIRECTV Community Specialist.

You don't know what a Directv stream box is or what are you asking?

Not worthy of a reply!

ni i don't know what a Directv stream box is

@csvogel The issues you are complaining about have been reported 100's of times in the forum. Do a little research to get familiar with the major problems with the Samsung Smart TV. There are no fixes and I doubt if the solution will be resolved in the near future. Like al others get a external streaming device and enjoy the service. Nothing more to be said on the subject.

Hey @CSvogel

We want to explore options for your DIRECTV STREAM app buffering issue. Please, share with us whether you have downloaded the app on your new Samsung Smart TV, if so, please share with us the model of your TV. 

Vanesa DIRECTV Community Specialist.

i have downloaded the app, deleted and redownloaded. the model is: UN65TU7000BXZA

thank you

Thank you for confirming, @csvogel

Could you please verify whether your Samsung Smart TV is already updated? You can do so by following these steps: 
1. Using your TV's remote, navigate to Settings.
2. Select Support.
3. Select Software Update.
4. Select Update Now. 

Updates usually take a few minutes, please do not turn off the TV until the update is completed. When the update is finished, the TV will restart automatically. If they aren't any new updates, select OK to exit. 

Another alternative might be rebooting your WIFI modem to improve your internet connection. We highly recommend you to check your service has the speed required to stream. Finally, could you please let us know if you had tried using the app with other devices and how it went?

Thanks in advanced.

Vanesa, DIRECTV Community Specialist

the software is greyed out, so i guess that means it is up to date. i ran the app on my phone at the same time as on the tv. it ran fine on the phone, but made the tv buffering even worse. i have not rebooted the wi-fi yet

Yeah the Samsung TV app is horrendous and it should be an embarrassment for DTVStream and Samsung. It's update once every 2-3 months and when it's updated nothing gets fixed, it actually seems even worse with each update. There is obviously no joint effort on both ends to get it working as expected. 

Hi @csvogel, Thank you so much for sharing this information.

Let's try running a Speed Test and making sure there are not a lot of devices connected to the WIFI connection at the same time. Also Click in here so you can follow some steps in order to Improve your DIRECTV STREAM streaming experience. 

Vanesa, DIRECTV Community Specialist.

 I don't know why DIRECTVhelp thinks that any of those suggestions will help when the issue is the Samsung DirecTV Stream App itself.