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M

New Member

 • 

2 Messages

Fri, Dec 10, 2021 3:16 PM

Direct Stream loads on laptop - guide works - no channels play video

Signed in to DirectTV Stream on laptop, guide opens, favorites, select channel, grey/blue box opens and NOTHING.  Nothing is playing in the lil preview box on guide either

   

Accepted Solution

Official Solution

bcbsncjlj

ACE - Expert

 • 

2.5K Messages

6分前

Are you using any extensions, VPN, or blockers? Have you tried to load the service using incognito mode? 

New Member

 • 

2 Messages

6分前

Thank you,  turning off ad blocker did the trick 

bcbsncjlj

ACE - Expert

 • 

2.5K Messages

6分前

Glad to be able to help.

DIRECTVhelp

Community Support

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15.3K Messages

6分前

We're here to help @mb3252!

 

Let's take a look at a few things that could cause DIRECTV STREAM to not work properly. 

  • Check browser compatibility-make sure your are using a supported browser
  • Confirm internet connection- If you use wired connections, make sure your Ethernet cable is connected between your computer and the Ethernet port on your modem. If you use Wi-Fi, confirm you're connected to your home network. If you're not connected, learn how to fix connection issues.
  • Check internet speed- Weak internet signals can cause streaming issues. Make sure you have the suggested internet speeds

Please let us know if this helps.

 

Jennifer, DIRECTV Community Specialist


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