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New Member

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7 Messages

Wednesday, March 22nd, 2023 11:35 PM

Directv Roku Device App Issues

Hello, 

I am currently using the Directv stream app on my Roku device. For the past month or so, it seems as though your app is having technical difficulties. I have to keep on rebooting the app by canceling and reinstalling it. I’ve already talked to Roku and they told me to contact you. Do you know when your technical issues will be resolved?

Thanks,  

Community Support

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19.9K Messages

1 year ago

Hello there. We are here to help you with the technical issues with the DIRECTV STREAM app. Here is a link to help you with common DIRECTV app issues: Fix Common DIRECTV App Issues | DIRECTV STREAM Customer Service & Support. If you are still experiencing problems, please send us a private message. Miguel, DIRECTV Community Specialist

ACE - Sage

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45.7K Messages

1 year ago

Which Roku model do you have? How old is it?

New Member

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48 Messages

1 year ago

What model Roku are you using?  I have 2 Roku Ultras and I have had no problems for the past year.

New Member

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7 Messages

1 year ago

I am using Roku Ultra LT. All my other apps work (e.g. Hulu and HBO Max) It’s just Directv that will not launch. I can’t even login now. I can watch it on my phone though. I tried rebooting several times and nothing seems to work. Very strange. Do I need to purchase an “up to date” Roku device? This one is from 2019. 

ACE - Sage

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45.7K Messages

1 year ago

Yes, that Roku is too old. Sorry. 


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