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J

New Member

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5 Messages

Sunday, January 19th, 2020 8:52 PM

DIRECTV STREAM buffering

I have done all the suggested steps... deleting App, reinstalled, etc etc. and the DIRECTV STREAM App continues to buffer constantly... impossible to watch ... on all my Apple TVs (several)

My internet service is also  fiber... max speed...

To test, I just signed to a trial using another streaming service. NO ISSUES! On all my Apple TVs... it buffers on all of them! I am going back and forth between DIRECTV STREAM App and the other provider to see the experience at the same time... DIRECTV STREAM... buffering... the other... no issue!

I saw in the forum this is not a new issue with the DIRECTV STREAM App... is my only option to cancel DIRECTV STREAM and go with the other provider?

ACE - Scholar

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9 Messages

5 years ago

DIRECTV STREAM is still in beta and not rolled out to everyone yet. National roll-out is next month. I would call DIRECTV STREAM and let them do some troubleshooting on your connection/app problem.

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New Member

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5 Messages

@Transponder thank you for the advice. I did try to call, but I havent be able to speak with anyone! Do you know what is the number that I will get someone live to discuss about this problem? Sadly, switching service to another provider is so much easier... i dont have to chase AT&T for a solution and the other service works!!

ACE - Scholar

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9 Messages

Not sure if DIRECTV STREAM has a special number set up for their new service, but the regular number for tech support is 800.288.2020.

(edited)

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

@Transponder Thank you! I will give it another try before canceling the service.

Employee

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38 Messages

5 years ago

Hello,

I know the DIRECTV STREAM box is free with new service (first box, $120 for additional) and hasn’t had issues with buffering unless internet speed related. Apple TV is in Beta for this service and seems to have some issue buffering with all the new subscribers joining now that it’s launched in several test markets.

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New Member

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5 Messages

@mobilemax Thank you. I use in on 7 Tvs, 7 Apple Tvs... even if i used it only in 2, paying $120 for the second box would not make sense. Imagine paying for 6 boxes. No streaming issues with the competitor with their App on Apple TV

Internet Speed not an issue. 1,000 Mbps. Consistent. Ironically from DIRECTV STREAM. Does not buffer on anything else but DIRECTV STREAM!

They should not have in the market if they are not ready.

(edited)

New Member

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5 Messages

I spoke with DIRECTV STREAM tonight.

They asked me to check if the resolution on my AppleTV is set to 1080P HDR. It was not. It was set to 4K SDR.

DIRECTV STREAM is having a glitch when Apple TV is set to 4K SDR when the channels are transmitted on 1080.

DIRECTV STREAM askes me to change the Apple TV resolution to 1080P 60 HZ HDR for the time being. They beleive the issue will be corrected soon when I will be able to go back to 4K.

The solution they are working on is supposed to fix buffering issues as well as audi—video sync issues. I have both issues. Hopefully for now 1080P 60HZ HDR will work until they fix the glitch and hope this also helps others. They told me several customers are hacifn the same issue on Apple TV

(edited)

New Member

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1 Message

4 years ago

I have been having the same issue. I

logged into my wifi router and set a priority list for devices, and put my firestick at the top. I also took another person's advice and disabled ipv6.

So far, so good!

 

New Member

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1 Message

4 years ago

Same. Constant buffering. Not worth having .

New Member

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1 Message

4 years ago

Buffering constantly the past 2 days.  Can't even watch it but I can watch Prime and Netflix with no issues.  Bill is due this week but why pay for something that isn't working.  Anyone know a reliable streaming service?

New Member

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1 Message

4 years ago

I labeled DIRECTV STREAM device as priority but it hasn’t helped. Still buffering. They swapped out one box in April, now same location is having same issue again.  I don’t have Apple TV’s. Visio TV 

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New Member

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2 Messages

4 years ago

Having the same problem.  Have 2 Samsung and 1 Vizio.  Very frustrated and DIRECTV STREAM does not have a clue

 

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New Member

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1 Message

4 years ago

I am having same problems.  Netlix and Utube are fine, but DIRECTV STREAM is maddening.  I don't see a clear answer.  It is only on the tv and not on mobile or computer devices.

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New Member

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2 Messages

4 years ago

Same issue, constant buffering. Cannot watch 5 minutes of uninterrupted TV. I have talked to support several times done all their steps, replaced the box etc. I have internet, the fastest they have and still their TV doesn't work. I can watch Prime, Netflix, HBOMAX etc with no problems. DIRECTV STREAM keeps telling no internet connection I run the diagnostic when it pops up and it tell me my internet connection is strong then goes back to my constant buffering TV. Extremely irritated. Had the service 6 months so far and problem has been consistent for 5 months the last 2 months I seriously cannot watch anything. Their latest solution was to give me a $25 credit, laughable when I pay $60.36/mo for the service and it hasn't worked in 5 months.

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New Member

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2 Messages

4 years ago

I ended up purchasing a Google Nest WiFi and 2 points.  That has fixed the problem.  Rarely see buffering and when we do we just turn the TV off and back on.  We have Netflix and Prime as well.

New Member

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2 Messages

4 years ago

I shouldn't have to buy additional equipment to make a service they sold me work.

New Member

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1 Message

4 years ago

Just got DIRECTV STREAM last week. Hoping to move away from DTV to a service that allows streaming to other TVs with out the cost of additional boxes. And something that I can watch local and recorded content when on vacation. Hooked it up on my 300M Internet. It has gone into buffer mode 4 times on recorded content, none so far on live. My biggest gripe is that when the buffering ends it goes back to the beginning of the recording which means you have to FF forward through an hour + of programming to get back to where you were. Very frustrating. I'm thinking of going back to YouTube TV though I like interface better (coming from DTV for 20 years). I'm paying monthly so I'm going to give it a shot, but if this continues it's gone, I'll drop DTV (not going to pay for two services) and stick with You Tube.

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New Member

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1 Message

4 years ago

We’ve been trying different streaming services since dropping DTV because of the cost. We had to go with DIRECTV STREAM because they’re the only ones that carry Fox Sports North. Well it has been an extremely frustrating experience. Not only was it buffering frequently, but it was also stuttering. We never had these issues with other streaming services. My husband decided to pull the Fire stick from one of our other TVs to see if that would make a difference. We didn’t have a streaming device attached to this TV because it’s a Samsung smart TV we bought just last year. Well low and behold it worked! We can now watch live TV and recordings with very minimal buffering (we’re in a rural area with very low speed).

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ACE - Expert

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6.2K Messages

4 years ago

Always use an external device. The devices are more powerful and support more apps. They also get more frequent updates. At some point the TV makers just quit supporting in lieu of selling newer TV's (their business).

New Member

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1 Message

4 years ago

I have AT&T U-Verse 300 fiber optic with computers and TVs connected via Cat6 Ethernet cable.  300+ Gbps speeds up and down, no issues with TV or DVR.

But when streaming ESPN with a Amazon Fire box (not stick) it takes 4-5 mins for the ESPN app to load, and 1-2 mins for each selection to load.  When fast forwarding a recorded ESPN event, buffering takes place each time.  The Amazon Fire box is connected by Cat6.  There is no WiFi involved, only Cat6 Ethernet cable.

This only happens with ESPN.  Anyone know what the problem is or a workaround?


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