Contributor
•
11 Messages
Sunday, February 18th, 2024 12:26 PM
directv stream guide
Why is the last or sixth line in the guide cut off where you can not read it ?
Question
•
Updated
7 months ago
234
13
0
Responses
NEED HELP?
Related Conversations
New to the Community?
Visit the Community
How-To and Guidelines to get started.
DIRECTVhelp
Community Support
•
21.2K Messages
8 months ago
Hi, @jhs33. Each device displays a different range of future broadcast time, depending on the available screen space. You can view up to 14 days of future programs as long as your TV screen allows. I recommend checking your TV display Resolution. Here's how: Change Your Tv Screen Resolution | DIRECTV Customer Service & Support Mark, DIRECTV Community Specialist
0
0
Ludwick577
ACE - New Member
•
3.3K Messages
8 months ago
All you have to do is scroll down. They recently increased the font size of the guide
0
0
jhs33
Contributor
•
11 Messages
8 months ago
When you scroll down the cut off line or channel is gone past the top. so you never get to see that channel.
0
DIRECTVhelp
Community Support
•
21.2K Messages
8 months ago
Please let us know which device you're using for DIRECTV STREAM, and what is the model of your TV? Mark, DIRECTV Community Specialist
0
0
jhs33
Contributor
•
11 Messages
7 months ago
I have a Sony XBR65X930B and a Sony KDL40w600B. The problem is on both guides. The XBR is connected via a Gemini Air andthe KDL is connected by a C71KW200.
(edited)
0
0
DIRECTVhelp
Community Support
•
21.2K Messages
7 months ago
Please try this:
-Go into settings
-System
-Display
-Turn off HDR
-Set screen resolution to 1080p.
Let us know if this works. Mark, DIRECTV Community Specialist
0
0
jhs33
Contributor
•
11 Messages
7 months ago
Tried it. Does not fix the problem. When the guide only scrolled 3 lines it was alright but since they went to 6 lines the problem showed up. It seems to me they should set scrolling to 5 lines and this would fix the problem. Or they should give us the option of how many lines we want the scrolling to be.
0
0
DIRECTVhelp
Community Support
•
21.2K Messages
7 months ago
We're sorry for any inconvenience. We'll consider your feedback and share it with our programming team to determine the next steps. Kenneth, DIRECTV Community Specialist
0
0
Ludwick577
ACE - New Member
•
3.3K Messages
7 months ago
@jhs33 Scroll one line at at a time using the up and down arrow's above and below the OK button. Don't scroll using the channel up / down that pages the entire guide up and down
0
0
jhs33
Contributor
•
11 Messages
7 months ago
That works but takes forever to search through the guide.
0
0
Ludwick577
ACE - New Member
•
3.3K Messages
7 months ago
Well, that's the solution until the next software update.
0
0
DIRECTVhelp
Community Support
•
21.2K Messages
7 months ago
@Ludwick577 Thank you for your input. @jhs33 We have already raised a ticket for this issue and will keep you updated. Thank you for your patience. Kenneth, DIRECTV Community Specialist
0
0
jhs33
Contributor
•
11 Messages
7 months ago
Thank You.
0
0