DirecTV Stream with Starlink

Directv called me back yesterday and said it is a known issue they are working on and hope to have a solution in the next 72 hours. 

The app is only having this issue when Starlink is the internet connection. I just have no idea why it started all of a sudden. I have not changed anything and it's been great since January until Monday. I'll give them the 3 days and if it isn't sorted I'll be gone. Missed 3 baseball games already and it's literally the only thing I have cable for.

Same here, in the Sacramento CA area.. DTV Stream w/ Starlink has been solid for over a year, and now doesn't work through the Stream device or through the apps on my phone or Roku.. but if I change the internet connection from Starlink to my 5G hotspot, it'll work.  

As others have mentioned, all other streaming services still work fine over Starlink.  DirecTV Stream clearly changed something recently and we all went dark

Thanks for the post @EdinHD please let us know if you receive further information.

@Karlos_GVCA yes I am in Sacramento, Ca

This thread has more information about the issue: https://forums.directv.com/conversations/watching-directv-stream/starlink-and-diret-tv-stream-not-working/6316bdccc307775b637feb2c?page=3

Also wouldn't work using a ryoko hotspot on at^t sim with good reception/signal

In another post, DirecTV is finally acknowledging there's an issue ....

We want to apologize for the inconvenience with our DIRECTV STREAM service. Please know our engineers are already working on a fix so you and everybody affected can keep enjoying everything as you were used to.

Hello @Sacto_Ray thank you for reaching out.

We apologize for the inconveniences you are having with this. Our team can investigate further with your help. Please meet us in a DM to take a closer look on this. You can check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Thank you.

Fabiana, DIRECTV Community Specialist

The response I received from Starlink:

Hi Edward,

Thanks for reaching out. 

We are not currently aware of an issue being reported around DirecTV streaming. Upon reviewing the health of your unit, we confirmed it's currently operating as expected.

However we will make note of your concerns and we apologize for the inconvenience. Please feel free to open a new ticket should you need help with anything else. Enjoy the rest of your week!

Hilarious response, since I got this from Starlink today

I called DIRECTV technical support 2 times today.  No one was aware of this issue.  I finally spoke with someone willing to open a ticket and give me a Case ID number.  Has anyone else had any luck with this issue?

@mragone002 I’ve had two supposedly escalated cases, one through the phone and one through the online support. However I’ve never gotten a case #. No updates yet.

My service is now working again - hopefully they'll get it fixed for everyone else.