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18 Messages

Friday, October 13th, 2023 12:05 AM

Directv Stream/Roku remote down arrow no longer triggers guide

Pressing DOWN on the roku remote use to bring up the guide.  However that stopped working as of this morning.  Directv App Build 3750102 Version 3.34.

 

Now to get to the guide you have to hit the Back button, then select guide (multiple button presses).

2 Messages

1 year ago

I used to turn on my Roku TV/Roku Stick, select DIrectTV stream and it automatically went to the last channel I was watching.  Now I have to physically select the channel from the "whats on now" menu.  Is this part of the recent update too?

18 Messages

1 year ago

@bilchman yes that's part of the new design.. to do anything now you have to go through that scene.

5 Messages

1 year ago

Remember when the ability to watch a program in one room, then seamlessly pick it up in another was a big thing? Sadly, that's no long the case. The second TV opens on the landing page, the program is in the first slot in continue watching, and you have to click on it to watch. Bummer.

In a business where clicks = user irritation, the changes made in the latest big update were not progress. They were regression.

10 Messages

1 year ago

Noticed the "continue watching" is missing from the main screen ??

18 Messages

1 year ago

At this rate, the next iteration of the app is going to require us to press UP - UP - DOWN - DOWN - LEFT - RIGHT - LEFT - RIGHT - B - A - START to get to the guide...

3 Messages

1 year ago

With every major user experience update, for Dtv Stream with Roku, it gets worse. Yesterday I helped cancel my elderly friends Dtv Stream subscription - because she just couldn't find the guide easily anymore. She likes YouTube, so I helped her subscribe to that. One lost subscriber due to the Dtv streaming guide jumbled mess. 

I've kept it so far despite frustration and, as noted above, if you use the down arrow, then press the up arrow, to the new "guide" button, and press that you get the guide.  Still an extra step than originally, but a couple less than yesterday.

I see a lot of Fubo and Hulu advertising, but nothing anymore from Dtv Stream. They might not be long in this genre of streaming, especially when they make it difficult for users to get the most basic of needs. 

Contributor

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2 Messages

1 year ago

PART 2 - THIS (Edited per community guidelines) EVEN MORE.  (Edited per community guidelines) UP YOUR PRIDE AND JUST PUT THE FRIKING PREVIOUS VERSION BACK. EVERYONE!!!!!!!!!!!!!!!!!, IS DEMANDING IT.  LISTEN TO YOUR CUSTOMERS!!!!!!!!!!!!!!!!

(edited)

2 Messages

1 year ago

Can't find where to access recordings with the latest update.  Help

10 Messages

1 year ago

November the first and no changes...I guess no one at DirectTV gives a hoot about any of our opinions. SAD

Any one have any suggestions on a replacement for this service?

2 Messages

1 year ago

Latest version..where to find my recordings?  HELP

5 Messages

1 year ago

I've been watching other streaming services since the Roku DTV app update and have found cheaper ways to watch most of the channels I watched on DTV. It seems businesses only pay attention when complaints affect $, so bye-bye, DTV. 

ACE - Expert

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6.4K Messages

1 year ago

Good for you! Now move on!

For DirecTV Satellite, call 1-800-531-5000.

For DirecTV Stream, call 1-888-429-4023.

Facebook: https://facebook.com/directv/

X: https://x.com/DIRECTVhelp

Instagram: https://instagram.com/directv/

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

18 Messages

1 year ago

@bcbsncjlj Lets try and be civil shall we?  No need to be nasty.  While you don't think this is a big issue, it most definitely is a big issue for older patrons of the service.

ACE - Expert

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6.4K Messages

1 year ago

Since you are leaving your comments, no longer have any value. Just enjoy your next adventure. Good luck!

For DirecTV Satellite, call 1-800-531-5000.

For DirecTV Stream, call 1-888-429-4023.

Facebook: https://facebook.com/directv/

X: https://x.com/DIRECTVhelp

Instagram: https://instagram.com/directv/

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

9 Messages

1 year ago

Great work DTV! :) lol....

Hilarious how this is still an issue (SMH).....  ATT/DTV support is worthless.  And the bill just went up $10.  FIX THIS ISSUE ON APPLE TV!!!  (you can't press the down arrow when watching a channel and get the "info or more info" drop down when using IR or even a Control 4 remote thru your automation system.  You MUST swipe down with the apple remote.....  this is bad programming!

(edited)


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