New Member
•
16 Messages
duplicate recordings - first run only shows
I have been recording a daily show for months now, first-run 30 minutes show recorded once a day M-F. Suddenly, last week I started seeing 8 daily recordings of the same show, each day. WHAT HAPPENING?
DIRECTVhelp
Community Support
•
255.1K Messages
2 months ago
Hello, @robindea512. That doesn't sound right. Could you please share which show this is? What streaming device/s are you currently using? Kesiah, DIRECTV Community Team
0
0
DIRECTVhelp
Community Support
•
255.1K Messages
2 months ago
There haven't been any known issues regarding this, but we'd like to take a closer look. Please contact us here for further troubleshooting: https://www.directv.com/customer-service Kesiah, DIRECTV Community Team
0
0
robindea512
New Member
•
16 Messages
2 months ago
I appreciate the link you provided to the DirectTV Customer Support page but I tried going there first and couldn't get anywhere to ask this question. I tried the Troubleshooting button but all the options there just want to do automated troubleshooting and this issue isn't covered there. Also tried the Contact Us link but that page never loads. Could you please help me get to where you want me to go?
0
0
DIRECTVhelp
Community Support
•
255.1K Messages
2 months ago
Thanks for your efforts to troubleshoot. We also have a technical team on stand-by ready to help. Sending you a DM now. Rizza, DIRECTV Community Team
0
0
Ludwick577
ACE - New Member
•
3.5K Messages
2 months ago
Is the show on more than 1 channel?
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
robindea512
New Member
•
16 Messages
2 months ago
Apparently it is now.....maybe DirectTV just added ABCNL. I see it takes on KVUE, which is my local ABC station and then it must now be showing back to back on this News Live channel. I was just on a direct chat with a Customer Support person and he thinks they fixed it. Mon, or Tues will tell. Have you had this issue?
0
0
robindea512
New Member
•
16 Messages
2 months ago
I was curious about that and I do have it set for 'new episodes' but on the ABCNL channel, it tapes it 8 times and it's all the same show.
0
0
Ludwick577
ACE - New Member
•
3.5K Messages
2 months ago
Occasionally, the series recording choice for "new episodes" is hit or miss when a show is on more than one channel. Depends on the program description. If the DVR thinks it's new--on a different channel---then it will record the show.. For example, I have a series recording setup for a show on Fanduel Sports Midwest but that same show airs on one of my local channels as well. My dvr records the same show twice. I think it has to do with the combo of a show being on a local channel plus a national channel. Just to be sure, though, you might try to cancel the series recording then set it up again.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
robindea512
New Member
•
16 Messages
2 months ago
Appreciate your input.....we'll see what happens. Thanks!
0
0
Tiger593
ACE - New Member
•
1.6K Messages
2 months ago
Yes, this is definitely an issue on Directv's end. I have been having this issue ever since my Gemini devices got their last update. I sure hope they fix this bug soon it is very annoying! It seems to be affecting anything that I set that is a new show. I have it set for new episodes and it records the same episode multiple times even when it is not showing as a new episode on the same channel.
I AM NOT an employee of Directv I am a customer just like you. This is a public customer-to-customer forum.
------------------------------------------------------------------------------------------------------------------------
For Offical Directv Customer Service
Directv # 1-800-531-5000 Directv Streaming/Directv by Internet # 1-888-429-4023
Directv Official Website: www.directv.com
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0