New Member
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8 Messages
DVR for Sports Game Shows the Score in Description Field
I recently DVR'd a sports game. Unfortunately, as I went to watch the game (not live), the description of the event included the live score which ruins, in my opinion, watching the game with the anticipation of not knowing the score.
I love the DirecTV Stream service, but highly recommend removing the game's score from a DVR recording description.
Accepted Solution
Jrandomuser
ACE - Expert
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1.2K Messages
2 years ago
Do you have the "Show Game Scores" option enabled? That might be the issue.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
That request won’t get anywhere on a public forum. If you’d like your feedback to be relayed to the right department, either call DIRECTV STREAM (number in my greeting below) or contact them on social media.
(edited)
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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ryansheehan13
New Member
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8 Messages
2 years ago
I'll go that route, thank you
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dessinge
Contributor
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7 Messages
2 years ago
thats crazy! i've never seen that happen with my directv satellite dvr recordings or my hulu live recordings
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ryansheehan13
New Member
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8 Messages
2 years ago
First time I've seen it happen as well! I'd post the picture but I don't want to be the role of spoiler either!
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
@dessinge
It may be an issue with the DIRECTV STREAM side of things as DIRECTV STREAM and DIRECTV satellite have big differences as far as DVR functionality. But, for such a thing to happen on a title, that does seem quite odd.
@ryansheehan13
No problem. Please report back if your issue does ever get resolved. I’d been interested to see if it was just a bug with that specific recording’s title or a huge problem.
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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ryansheehan13
New Member
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8 Messages
2 years ago
Will do, thank you. I'm going to see if it was just the world cup match or if a hockey game has the same result as well.
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ryansheehan13
New Member
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8 Messages
2 years ago
I checked and it was enabled. I have it disabled and will test on the next game
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ryansheehan13
New Member
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8 Messages
2 years ago
I checked the game score enable and that seemed to do the trick! Just have dashes next to the score now in the DVR menu
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gobluedubs
New Member
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6 Messages
2 years ago
Same thing happened to me. Two recorded games were spoiled before I learned about this new setting.
That was a very dumb thing to make "show scores" the default setting! You've got to think whoever made that decision wasn't a sports fan.
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gobluedubs
New Member
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6 Messages
2 years ago
Crap!...the score was displayed when I selected the recording just now of a game I started recording 90 minutes ago. I turned the "Show Scores" toggle to off yesterday (in Settings). Double checked it just now. It's still set to off.
Very frustrating. What else can I do to fix this?!
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ryansheehan13
New Member
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8 Messages
2 years ago
Not sure! Toggling the game score setting did the trick for me. The headache was I had to do it on each box/tv I use DirecTV Stream on. Found out later that day when I tried to watch a game in a different room and that one ruined the score for me
If it's still doing that on yours I'm lost for other ideas
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gobluedubs
New Member
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6 Messages
2 years ago
Ah, I see, thanks. I had changed the setting by logging into directv.com on the web and going to Preferences, which is where I found the game score setting. It was still set to On in my TV preferences, but I just changed that so, based on your experience, I'll probably be good to go now.
Thanks a lot Ryan.
I still don't even have a guess about who would want to see scores for their sports recordings..
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ryansheehan13
New Member
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8 Messages
2 years ago
Glad that did the trick and no problem!
Really surprised that the system defaulted to showing but hopefully you're good to go now too!
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