New Member
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10 Messages
fighting with Network congestion.
Using brand new 4k fire sticks and fiber optic internet with speed of 500mbps from ATT I get, almost nightly, "Network congestion" on things I've recorded. This is just ridiculous. When this occurs it will sometimes knock you back about 30 minutes of previously seen content or it will skip a couple of minutes. I've read many replies that "it's not Directv Stream" it's your Fire stick or your router needs to be reset or a bunch of excuses...it's Directv Stream full stop. 95% of the time, when I get the message, it is when you're watching recorded content. There has been a time or two that while watching live tv it does happen. I've called the trouble in, I've reset everything and done everything including speed tests over WIFI (which are amazing). So, if everything at my house is over and above standards and the equipment is new where lie's the fault...Directv Stream. When will Directv Stream admit and fix the problem?
GTyz
New Member
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319 Messages
3 years ago
Hope some of this helps.
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LKdirectforum
New Member
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10 Messages
3 years ago
To comply with rules…consider I’m in the Pacific Northwest. No extenders…per sei. I use Netgear Nighthawk AX6000 WiFi 6 connected to BGW320 (provided by ATT) via Ethernet CAT8 cable. All are current with updates software/firmware/drivers. Not tested out of house but happens on 2 separate units. Not able to use Ethernet on Fire sticks no ports at tv locations. Checked WiFi signal with Fire stick at tv location in family room…Signal Strength-High -55 dBm with WiFi speed of 368.86Mbps on 5GHz. On 2nd tv Signal Strength-High -61dBm and WiFi speed of 281.47 on 5GHz. Quality of picture and sound on both is exceptional. Heavy traffic congestion is coming from where?
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lou_do
ACE - New Member
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637 Messages
3 years ago
When you say "Heavy Network Congestion", exactly what are you referring to?
Are you getting error messages?
What are you seeing on your screen when this happens?
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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LKdirectforum
New Member
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10 Messages
3 years ago
While watching content the screen freezes, you get the spinning wheel of death and a message is displayed saying, I’m going to paraphrase the screen message….”During periods of heavy network congestion your video may not play correctly”. Then comes the pain. When it does regain service it may dump you back 30 minutes, terminate what your watching or skip ahead a couple of minutes making you lose what might be an important part of your content. It won’t even rewind to gain that part skipped. Very frustrating.
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lou_do
ACE - New Member
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637 Messages
3 years ago
All of your symptoms are common ones for an Internet issue. I had a similar issue a few years ago, and it ended up being a bad wifi 2.4 signal. I switched my Network setting over to 5.0 and it went away. Then went back to 2.4 and it once again appeared. I found out my 2.4 wifi signal, being sent put of my router, was cutting in and out. I replaced the router, with a new one, and haven't had the issue since.
Try switching your wifi signal, on your Fire Stick, and see if it makes a difference.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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LKdirectforum
New Member
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10 Messages
3 years ago
Already on 5GHz channel but I can try switching to 2.4GHz to see if there is a difference…thanks. When tested by Fire stick speeds were 368.86 Mbps for one and 281.47 Mbps for the other. Speed from same router (Netgear AX6000) is 576 Mbps for my smart phone in same area of home.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)
Juan, DIRECTV Community Specialist
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LKdirectforum
New Member
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10 Messages
3 years ago
Hi Juan. Thank you for your post but I can find no link to Direct Message. Left side of bell is the DIRECTV.com and right of the bell is my initial with links to setting, profile and log out. I’m using iPad and iPhone 12 Pro Max all with current updates. I even checked my acct page.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Have you checked your profile page for settings? On the "Profile Settings" page, there is a setting to "opt out for Direct Messaging." That may be why you do not see the symbol.
(edited)
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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LKdirectforum
New Member
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10 Messages
3 years ago
Thanks for the input but all items are check marked in settings.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Should be unchecked. Checked means to opt out of DM's.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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LKdirectforum
New Member
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10 Messages
3 years ago
Yes…opt out is unchecked as you say but all notifications are checked. Shouldn’t have been in such a hurry.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Thank you for all the information @LKdirectforum.
Please, let us know if you have also tried to stream your services in a mobile device like a smartphone or laptop, and confirm if the issue persist.
Please, let us know. Thank you.
Luis, DIRECTV Community Specialist.
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Mnhockeyguy
1 Message
2 years ago
I’m having the same problem on multiple tvs and devices. Netflix and other services work just fine, only happens w directv. When I call customer service they say “you must be the only one having this problem “. Apparently not.
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litzdog911
ACE - Sage
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46.4K Messages
2 years ago
You're responding to a very old thread. Best to start your own new post with more details about your equipment (model numbers) and what troubleshooting you've tried so far.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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