Good plans and TV reception. Worse customer service ever.

The service "DirecTV Stream" (bring your own device) has no contract or fees. The service "DirecTV Via Internet" does have fees and a contract. You subscribed to the wrong service. The Gemini device is not available via DirecTV Stream

Your post is interesting.  Directv website shows 2 plans, either streaming or satelite dish.  We have a streaming service through Frontier internet service.  We use Roku remotes on 3 tv sets and they work fine.  We have Gemini device on 1 tv set- it works, but no better than Roku remotes and is more expensive.  Do you have a website which compares Directv stream vs Directv Via Intenet?  Thanks.

DirecTV Stream is a service like FUBU, Hulu TV,  or YouTube TV. DirecTV Via Internet is a offering for DirecTV Satellite for those you do not want a dish. DirecTV and DirecTV Stream are 2 different subscription services offered by the company DirecTV. 

You can review the offering of DirecTV Stream here

Juniper- your post is very concise and informative.

We have Directv Stream with roku units on 2 TV sets and 2 optional gemini air units.  We called initially and they stated the gemini air units can be installed to an old TV which only has cable connections, not USB or HDMI.  It couldn't be connected, so we sent it back and it was lost.  There is no written log of the call, which is why I always prefer chatlines.  My philosophy with any company- if it's not in writing it didn't happen.

My last question: what if the remote was lost or stolen in a break-in.  Would I be required to pay monthly charges on the Gemini remote until the 2 year Directv contract is completed (BTW- we like the TV service itself and we wouldn't cancel early even without penalties).  Seems very unfair but we will live with it until we can go elsewhere after the 2 years is up.

It's not alot of money in the monthly charges of the Gemini unit but I prefer to deal with people or companies that I can trust. 

The fee for remote replacement is a one-time charge only. Thank you for your insights @Juniper. Denjylene, DIRECTV Community Specialist

Thank you Denjylene.  So the question is: if the Gemini Air unit is stolen, what would happen?  The answer is: pay monthly charges until the 2 year Directv contract expires/cancelled and then get charged for non-return fee of $120.  It seems more than fair, to pay the non-return free now and not pay monthly charges for an unit that was lost.  I was hoping to stay with Directv for many years, as we are pleased with the service.  I will not stay with companies that don't care about their customers and even their chatlines on their official websites are unreliable (see above statement from Juniper).  That is confirmation for my first comments: worse customer service ever!

I understand. We can file a claim on the lost device. We'll send you a DM now. Denjylene, DIRECTV Community Specialist

Directv Help- still waiting for your DM.  (Edited per Community Guidelines)

We already sent you a DM. Direct Message (DM) icon (text/speech bubble) is located in the upper right between the notification icon (bell) and "directv.com" and you must be logged into your account to have access to it. Denjylene, DIRECTV Community Specialist

The Gemini Air device was apparently found and charges for this device was removed from our account.  I have been enjoying the plan and service that Directv provides.  We plan to be happy customers for a long time!

Great to know, @wander1704. We're glad you love using DIRECTV. 💙 Denjylene, DIRECTV Community Specialist