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A

New Member

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35 Messages

Sunday, April 14th, 2024 10:32 PM

Guide data missing, To Be Announced for everything just a few hours in the future

See subject.  Anybody else having this issue?  I can fix it by doing a Factory Reset, but then it happens again after a few hours.

Community Support

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254.5K Messages

8 months ago

Hi @ArceeDub. We're sorry for the inconvenience of having your guide data missing, and we appreciate you for doing some troubleshooting on your end. We'll send you a DM to help get this fixed.

Carryl, DIRECTV Community Specialist

ACE - New Member

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1.5K Messages

8 months ago

What device are you using?

ACE - Sage

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46.2K Messages

8 months ago

Are you a satellite or streaming customer? 

Community Support

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254.5K Messages

8 months ago

Hi ArceeDub. Our engineering team would like to investigate this further to resolve this matter. Please respond to our DM.

 

Carryl, DIRECTV Community Specialist

New Member

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35 Messages

8 months ago

I have two boxes, the older Osprey one, and the newer gemini stick, both have the problem.  To clarify, I found that the Grid guide does have the shows, but when on the guide I click on the channel name itself, so that it shows a vertical listing of the upcoming shows just for that channel, I go forward more than one day or so and it's all To Be Announced.  If I do a Factory Reset, it fixes the issue for a few hours then the issue happens again.

Traveler

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1 Message

6 months ago

Similar issue now (060524) with random missing information.

ACE - New Member

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3.4K Messages

6 months ago

Clear cache for the DTV Stream app on your device. If you have a Dtv Gemini go into settings....system...apps...see all apps ...show system apps ...directv and clear the cache

2 Messages

9 days ago

Don’t know if this is bothersome to others but here goes…Initially, years ago, when Directv gave you a free trial of their information guide, to hook you into paying for it, the guide offered more information. For example, there were photos of the actors who were listed as cast, include their dates of birth and death. Seems they stopped updating this years ago. Also, it would include their characters cast name. This was very good for figuring out who was who when you weren’t familiar with the show or movie. Lastly, just recently noticed there are no longer photos and everyone is just listed as actor. Just had to get this off my chest because I feel I’m paying for something and not getting full value. Now I have to resort to googling everything. Annoying!

ACE - New Member

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3.4K Messages

9 days ago

There is info on the cast etc. I can see it when I go to "more info" then "view series" on each show

(edited)

2 Messages

9 days ago

When I go to more info I just Cast & Crew which only gives Actors names and description as Actor.


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